Barclaycard and Latest Strong Customer Authentication

CaptainTony

All this security is all very well but it has rendered my wife's card, an additional one on my account, unusable. Having spent nearly 2 hours over the last 2 days trying to speak to anyone with sense we still can't use the card for online transactions.

All the details on the account, wife's name, card number and mobile number are all correct.

I have downloaded the Barclaycard App but the "chat" facility that they recommend using 24 hours a day doesn't exist on the App. My wife has also downloaded the App to her phone but when trying to link to her card he says that only the main account holder can set it up yet there is no way for me to do that.

It is obvious to me that the Barclaycard systems can't cope with additional cards and the App just isn't fit for purpose.

neilgl

Same for me, trying to buy groceries online from Tesco with a Barclaycard

Tesco said (5 days ago) that their IT department are working on it in the background

Barclaycard said it was Tesco issue...