New car order cancellation

292Kay

Please help with advice. I ordered a new car through Motorfinity but I had to cancel the order a day before delivery due to changes in my personal circumstances. Motorfinity is charging me for cancellation and for delivery though the car has not been delivered to me. I believe I have the right to cancel the order without being charged.
Also there was no delivery cost on the price breakdown as it was meant to be delivered free of charge, so why am I being charged for delivery. Has anyone experienced this and how can I get out without paying all these costs please. 

MattMattMattUK

292Kay said:

Please help with advice. I ordered a new car through Motorfinity but I had to cancel the order a day before delivery due to changes in my personal circumstances. Motorfinity is charging me for cancellation and for delivery though the car has not been delivered to me. I believe I have the right to cancel the order without being charged.
Also there was no delivery cost on the price breakdown as it was meant to be delivered free of charge, so why am I being charged for delivery. Has anyone experienced this and how can I get out without paying all these costs please. 

You need to read the contract you signed, but in all likelihood the costs they are charging you will be entirely correct. 

Username03725

Delivery can include delivery from manufacturer to dealer. You ordered it; it had to get there somehow.

sheramber

 I believe I have the right to cancel the order without being charged.

What is your source for that?

The dealer now has to pay for the car and is out of pocket until someone else buys it.

[Deleted User]

Chances are it was delivered to the dealer already. They would have have spent some time preparing it for delivery to you, fixing any damage done during transport, activating any telematics and generally checking that it is ready for the customer.

Jenni_D

Was everything done online? (Are cars excluded from the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013?)

Ibrahim5

Cars are made to order and delivered to the dealer's. They must have employed staff to deliver it. You can't really cancel it the day before delivery and not expect to pay anything. That's unreasonable.

Thrugelmir

292Kay said:

I believe I have the right to cancel the order without being charged.

Your belief alone does not overide a legally binding contract that you willingly entered into. The contract will have specified the dealers rights should you decide to cancel the order prior to delivery. Garages have been supplying vehicles for many decades now. 

shiraz99

Ibrahim5 said:

Cars are made to order and delivered to the dealer's. They must have employed staff to deliver it. You can't really cancel it the day before delivery and not expect to pay anything. That's unreasonable.

Not all cars are made to order, besides that in itself would put the sale outside the scope of the CCRs.

shiraz99

Jenni_D said:

Was everything done online? (Are cars excluded from the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013?)

No they're most definitely not. If this was indeed a distance sale then the CCRs apply.

Belenus

What car is it? Have you paid anything yet? A deposit maybe?

It is possibly worth more now than the price that you agreed when you ordered it.

Perhaps Motorfinity will write off the cancellation and delivery charges if you approach them from that angle.