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Scam advice? Buyer Claim that received an Empty Box

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  • TOP_CAT
    TOP_CAT Posts: 583 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Hermes cant whitewash all the bad press anymore ....

    They have changed the name from Hermes to Evri 

    https://www.standard.co.uk/business/hermes-changes-its-name-to-evri-after-parcel-mishandling-allegations-b987530.html
  • RFW
    RFW Posts: 10,404 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Have you looked at the photo Hermes took when they delivered the package? You may be able to tell from this whether it appears to have been tampered with. I recently had a buyer claim a parcel arrived crushed and opened but the Hermes photo showed otherwise.

    I rarely now use Hermes as their rate of missing and damaged items is excessive compared to the other couriers.

    I recently received a parcel that was 3/4 destroyed, the picture the driver took only showed 1/4 of the box, you needn't guess which 1/4 it was! I should add that wasn't Hermes.
    Fortunately the seller took my word and sent a replacement.
    .
  • Jessie3
    Jessie3 Posts: 6 Forumite
    Second Anniversary First Post
    This happened to me once, ebay asked them to return the package to me, at which point the weight recorded was clearly very different and the buyer had a history of saying they didn't receive the item upon further investigation from eBay.    Unless of course their delivery driver has a history of stealing what's inside, who knows !    But I did eventually get my funds back from eBay. 
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