PCN Final reminder no prior notice. PCN a total scam

Le_Kirk

A strongly worded letter to the landowner pointing out the fallibility of ANPR in car parks; it is so bad that councils are prevented from using it!  The landowner should contact the parking company who, after all, they employed and get them to sort it, either by a software adjustment or by introducing manual checks.

D_P_Dance

still furious with the double dip charge and would like to be compensated for my time, 

Read this

https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/making-a-small-claim/

Have you complained to Trading Standards?  They are obviously relying on faulty equipment.  

EthMaxi

Ok I have a worrying update. Please read the thread for context.

Originally I thought the PCN had been cancelled, however a few weeks after this post in March, I've been receiving debt collection letters which I've ignored, thinking NCP hasn't communicated the cancellation yet. Fast forward a few months, I received my first letter from bwlegal and today, I've received a letter of claim from them.

Puzzled by this, I spoke to NCP through their webapp chat and this was the following discussion:

Conversation on https://www.ncp.co.uk

-----

[Sep 23 2022 - 11:44] Attendant: Hi

[Sep 23 2022 - 11:44] Attendant: Could I take your name please?

[Sep 23 2022 - 11:44] You: Hi, xxxxx

[Sep 23 2022 - 11:44] Attendant: Thanks Hi,. Can I take your email address?

[Sep 23 2022 - 11:45] You: xxxxx 

[Sep 23 2022 - 11:45] Attendant: Thank you! What can I help you with today?

[Sep 23 2022 - 11:45] You: Parking Charge Notices

[Sep 23 2022 - 11:45] Attendant: Do you have a PCN reference

[Sep 23 2022 - 11:45] You: Yes

[Sep 23 2022 - 11:45] Attendant: Please enter your PCN Reference Number

[Sep 23 2022 - 11:45] You: xxxxx

[Sep 23 2022 - 11:45] Attendant: Thanks, let me find someone to help you.  We are open between 9am to 5pm.  If you are contacting us outside these times, you will receive an email when the agent responds.

[Sep 23 2022 - 11:45] Katrina: Hello, xxxxx!

[Sep 23 2022 - 11:45] You: Hello

[Sep 23 2022 - 11:46] Katrina: My name is Katrina from PCN Enforcement Team, how can I help you today?

[Sep 23 2022 - 11:46] You: Hi, can I check the status of my PNC case?

[Sep 23 2022 - 11:46] You: xxxxx is the reference

[Sep 23 2022 - 11:46] You: PCN*

[Sep 23 2022 - 11:46] Katrina: Thank you for stating your concern, let me check the PCN here on my end  one moment.

[Sep 23 2022 - 11:47] Katrina: Thank you for patiently waiting, I can see here that this PCN was already cancelled dated 17/03/2022. No further actions needed.

[Sep 23 2022 - 11:48] You: I am still receiving debt collection letters from bwlegal

[Sep 23 2022 - 11:48] You: and a letter of claim received today

[Sep 23 2022 - 11:49] Katrina: My apologies, I will send a message to the team to withdraw this PCN from BW Legal, I will also ask to send you an email confirmation for your reference.

[Sep 23 2022 - 11:50] You: Thanks

[Sep 23 2022 - 11:50] Katrina: You're welcome xxxx, is there anything else I can assist?

[Sep 23 2022 - 11:50] You: No, I'll await the email confirmation 

[Sep 23 2022 - 11:51] Katrina: Great, thank you for contacting PCN Enforcement have a great day!

My question is, do I still need to reply to the letter of claim? Do I flip this on them and try to get some compensation? IF I still need to reply, I'll read the noobie thread

Fruitcake

Yes, you need to reply to the letter of claim stating it has been cancelled, giving whatever proof you have of cancellation, including the above chat.

As a precaution I would also tell them that whilst you deny the debt you are seeking debt advice so require them to put the case on hold for 30 days as per court pre-action protocol.
That will give you extra time in case this isn't sorted out pronto.

You should also complain to the landowner and your MP, even if you have done this previously.

Coupon-mad

Send BW Legal a screenshot of the webchat.

EthMaxi

Thanks both, appreciate it. Do I have to use one of the templates or could I send a brief email to bwlegal with my evidence of the cancellation? (PNC portal status page says cancelled + download of the above chat)

Le_Kirk

If it is a letter of claim you received from BWLegal, just send an e-mail as per @Fruitcake and  @Coupon-mad's advice.  If it is a N1 claim form from CCBC, that is a different matter, which is it?

EthMaxi

Le_Kirk said:

If it is a letter of claim you received from BWLegal, just send an e-mail as per @Fruitcake and  @Coupon-mad's advice.  If it is a N1 claim form from CCBC, that is a different matter, which is it?

It's a LoC from bwlegal. I've emailed them as per the advice. I'll update here once I have an update.