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Another TSB fiasco
in Budgeting & bank accounts
15 replies 1.2K views
Looks like a lot of TSB customers have had 'duplicate payments' taken from their accounts this morning - I checked my balance and sure enough I'm £162 down!
Been on hold to their customer service for almost 30 minutes but think they're just not answering people now, phones must be in meltdown.
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We have the direct telephone number to our local branch, and Mr S has just spoken to the branch manager...
Very apologetic. Yes, it's an IT glitch which has double-tapped payments made on that date. They are busy sorting it, and aim to get the money back into accounts asap - and will waive any charges incurred if someone goes overdrawn as a result of the error.
Not a problem for us, but possibly a major one for anyone who lives month to month.
We had a couple of direct debits go out on the 28th which weren't duplicated - got the impression that the problem is limited to bank transfers.
Sadly, our branch will be in the next cull. Not sure yet what we will do.
Cheers, thanks for that. Reminds me now why I rarely ever bother visiting or typing anything on this forum anymore.. always someone ready with a dig. Have a nice day.
Hope everyone who has money taken out gets it back soon so they can sort everything out. TSB have some explaining to do. It's not always easy to live these days and its made even harder when things like this happen.
Hope you are all okay