Jet2: Last minute Flight change from a different airport

cruz99

I was wondering if we will be due any compensation. I have lodged a claim but I am unsure if we have a successful case.

Our story goes as follows 

Original flight was to Lanzarote from Manchester at 10:15 on 6th March.

Checked in online 14 days prior and printed boarding passes.

No contact from Jet2 at all in the meantime.

Arrived at airport at 7.30am

Still No comms from Jet2 apart from generic text saying security was very busy

Went through the torturous security queue and arrived at the gate and hour early.

Attendant scanned our boarding pass at the gate at 10:15 but it was not recognised.

The plane had been changed to a smaller one that morning and as we had cabin baggage we didn't know as we never went to baggage check in. So basically we were no longer on that flight.

We were told we would be taxied to Birmingham , fast tracked though the airport and put on a flight from Birmingham at 12:50. The plane would not set off without us we were assured and we arrived on the plane with 5 minutes to spare !!

So basically in our minds we were kicked off our flight at 10:15 on the day and moved to an airport 80 miles away on a flight 2hrs 35 mins later

Do we have a chance of any compensation?

Thanks 

TELLIT01

Jet2 are generally very good at the customer service side of things so my first step would be to contact them and explain the sequence of events.  Wait for their response and take it from there.

Just as an example - our return flight from Crete was changed from one of their own aircraft to a leased one due to a problem with the original aircraft.  We weren't delayed but the replacement aircraft had far less legroom and I basically sat with my legs in the aisle as much as possible.  I wrote to them and was given free designated seats for our next trip.  I hadn't actually asked for any form of compensation, just letting them know I wasn't very happy.

Westin

I'd agree with TELLIT01 comment about Jet2 and their customer service. Enjoy your holiday first, then write to them when you get back.

I am surprised that they did not explain at MAN or give you a letter offering a compensation plan if they knew the aircraft was downgraded and passengers would be bumped.

Voyager2002

cruz99 said:

Do we have a chance of any compensation?

At what time was your original flight scheduled to arrive?

At what time did you actually arrive?

If your actual arrival time was more than two hours later than the scheduled arrival time you can claim delay compensation.

cruz99

Original Manchester flight was due in 14:45
New Birmingham flight arrived about 16:50 as it made very good time 

SaverRate

cruz99 said:

Original Manchester flight was due in 14:45
New Birmingham flight arrived about 16:50 as it made very good time 

I would contact them and see if they can provide you with any compensation/vouchers/freebies on your next booking.

HOWEVER, I would just like to say WOW! FairPlay to Jet2, never that that sort of service with other airlines before so well done to them for thinking on their toes and getting you to your destination just 2 hrs 5 mins later departing from a different airport! 

bagand96

Looks like a fairly straightforward case of denied boarding.  EC261 (or more accurately the UK replacement for that) allows for the following:

£350 per passenger for flights 1500km - 3500km (Manchester - Arrecife is 2865km)

However this compensation is reduced by 50% if the airline offers an alternative flight that arrives less than 3 hours later than original scheduled arrival.  So given that Jet2 managed that, looks like £175 each.

brianposter

Given that these are difficult times it is probably appropriate to allow airlines some slack when they are trying to save fuel.

Just look upon it as doing your bit for the planet.

cruz99

bagand96 said:

Looks like a fairly straightforward case of denied boarding.  EC261 (or more accurately the UK replacement for that) allows for the following:

£350 per passenger for flights 1500km - 3500km (Manchester - Arrecife is 2865km)

However this compensation is reduced by 50% if the airline offers an alternative flight that arrives less than 3 hours later than original scheduled arrival.  So given that Jet2 managed that, looks like £175 each.

Just what I thought on further research. I've started a compo claim.

I am reticent to give any credit to Jet2 as a company as buggering us about was purely to save thousands in fuel.

However Fair play to Jet2 staff, even if I had to gee them along after googling the flight time when their staff member "thought" it was 13:50 and not 12:50

The staff at Birmingham were brilliant too, in constant reassuring contact whilst we were driving down. I would have like to have known how their 'the authorities have been informed and the plane will not take off without you" claim would have held up had we been late.

The other main credit goes to the taxi driver and the rare traffic free M6

I can only assume the other 16 kicked off the flight were sent down about 3 hours earlier by coach after being told at bag check in?

brianposter

cruz99 said:

I am reticent to give any credit to Jet2 as a company as buggering us about was purely to save thousands in fuel.

Isn"t that what people who are concerned about the future are supposed to do ?

martindow

brianposter said:

Given that these are difficult times it is probably appropriate to allow airlines some slack when they are trying to save fuel.

Just look upon it as doing your bit for the planet.

Doing your bit for the airline rather than the planet I would have thought!