Barclaycard secure messaging

tenchy

Quick question about Barclaycard - have they ditched the Secure Messaging facility? I can no longer find it when I log on. Thanks.

dr_adidas01

tenchy said:

Quick question about Barclaycard - have they ditched the Secure Messaging facility? I can no longer find it when I log on. Thanks.

It’s been gone for quite a while, they did say it was because they were upgrading there system. They didn’t say when or if secure messaging wouldn’t be reactivated. 

tenchy

dr_adidas01 said:

tenchy said:

Quick question about Barclaycard - have they ditched the Secure Messaging facility? I can no longer find it when I log on. Thanks.

It’s been gone for quite a while, they did say it was because they were upgrading there system. They didn’t say when or if secure messaging wouldn’t be reactivated. 

Thanks. I haven't needed to use the facility for a couple of years and when I come to do so it's gone! I hope they're not going the same way as Lloyds/BoS, who operate in the Internet dark ages whereby you need to phone them for everything; no secure messaging available at all.

Incidentally, my proposed enquiry to BC was about updating the mobile number of my additional cardholder. I did this about three weeks ago but they are still trying to send texts to the old number! What's going on?

Alex9384

What do you mean 'gone'? I messaged them 2 days ago, but it's only working on my phone.

tenchy

Alex9384 said:

What do you mean 'gone'? I messaged them 2 days ago, but it's only working on my phone.

I'm guessing that's a chat dialogue via the app? I don't have the app, and I think chat is deemed insecure so they won't discuss your account - but correct me if I'm wrong - I only use the website via my computer. However, I got an email from them today saying that Secure Messaging has been discontinued and they can't discuss this 'business decision'. What a bunch of idiots! Now, contacting them is likely to require a lengthy "your call is important to us, we are extremely busy, COVID blah, blah, blah" phone conversation.

Se1Lad

Chat functionality in the app is still there:

brianposter

Removing secure messaging seems pretty daft. In the modern world communicating by telephone from abroad cannot be regarded as a serious option.

The last time I had to deal with Barclays by phone they ended up paying me several hundred pounds in compensation simply because they could not answer the phone within a reasonable time.

CaptainTony

No access to chat on their website since at least Monday 14th when I discovered a problem and all the site ever says is use the chat facility in the Barclaycard App - never seen any access to that. So far spent a useless two hours trying to reach anyone with any sense - there is a 20 minute wait and then no one human until after 45 minutes!

Se1Lad

The chat option is on the front page of the Barclays and Barclaycard apps

dr_adidas01

You can’t miss it as it’s right there as soon as you log on.