TUI Scammers

IVJ44

Hi, we were booked to go away in 2021 but due to CV19 TUI changes the date what we agreed on it. We had an upgrade to a sea view room what we paid over £800 extra for, we have now looked at the booking and have been downgraded again with no offer of a refund.

I am rudely informed by TUI staff it was our error and have to pay again this cant be correct, can it????

[Deleted User]

It certainly could be.

But you'll need to look in detail at the original booking, the new one and any price difference to see what has happened.

It won't be a scam though.

TELLIT01

Deleted_User said:

It won't be a scam though.

Common parlance now seems to be that anything where a person doesn't get what they want, whether entitled to it or not, is a scam!

giraffe69

I'm hoping to go on a  (delayed)TUI holiday later this year. The invoice on their website clearly shows the cost and any upgrades paid for. Doesn't yours?

NoodleDoodleMan

Somebody correct me if I'm talking mince - but it seems (to me at least) as if the OP accepted a voucher to the value of the original reservation to use later for a future booking ?

The new deal is much more costly for all grades of cabins - and would therefore require a further payment ?

Maybe's aye - the again maybe's naw......................as Kenny Dalglish would say.

Personal opinion ref.TUI - always take the cash refund option where they have to cancel a package or cruise -  that leaves you with the choice of booking again, or walking away if there is a cost hike.

bagand96

NoodleDoodleMan said:

Somebody correct me if I'm talking mince - but it seems (to me at least) as if the OP accepted a voucher to the value of the original reservation to use later for a future booking ?

The new deal is much more costly for all grades of cabins - and would therefore require a further payment ?

I think that's hit the nail on the head. When the holiday was moved, the new holiday was more expensive and booked as a standard room rather than the upgraded one.  Depends on the technicalities of how the date was changed but could be a cancellation of one booking immediately followed by a new booking (where technically a voucher is issued even for only a few minutes.)  Whether the room upgrade issue was an oversight by TUI and/or the OP or wasn't discussed at the time?

As giraffe says the invoices should detail what has and hasn't been booked and payed for.  But it's not a scam.

Westin

NoodleDoodleMan said:

Somebody correct me if I'm talking mince - but it seems (to me at least) as if the OP accepted a voucher to the value of the original reservation to use later for a future booking ?

The new deal is much more costly for all grades of cabins - and would therefore require a further payment ?

Maybe's aye - the again maybe's naw......................as Kenny Dalglish would say.

Personal opinion ref.TUI - always take the cash refund option where they have to cancel a package or cruise -  that leaves you with the choice of booking again, or walking away if there is a cost hike.

No mince. I had been thinking the same. Original booking cancelled, funds held as a credit. When credit used to book a new holiday perhaps OP assumed a like-for-like trade and did not account for price variances. Rebooked but not selecting that sea view room category. At least something along those lines.  No Scam.