Octopus smart meter tariff

kelloggs36

I am confused. We had a smart meter fitted 2 weeks ago and I was confused as to why the cost was lower than our last week's usage. I have just discovered that the unit price on the smart meter is vastly lower to our tariff showing on our bill and online account. Anyone else had this?

[Deleted User]

Has Octopus sent out the correct tariff data to your ESME AND GSME (electricity and gas meters)? It can take a while for a supplier to take ownership of your meters. You should be able to see the tariff data in one of the IHD sub menus.

kelloggs36

I have no idea. How can I check?

kelloggs36

My account from my app shows a rate of:20.99p kwh and a standing charge of 24.03p per day but the ihd shows 14.87p kwh and 19.32p per day

[Deleted User]

OK. You need to contact hello@octopus.energy   Send them a photo showing the tariff that has been set in the IHD. 

kelloggs36

I guess my actual bills will be correct?

QrizB

kelloggs36 said:

I guess my actual bills will be correct?

Yes, sadly!

Ultrasonic

kelloggs36 said:

I guess my actual bills will be correct?

Yes, and the kWh figures on your meter will be correct too. So if you wanted to manually calculate the cost for a day you can using these numbers and the costs of your actual tariff.

QrizB

Very roughly, your actual tariff is 1/3rd more than your IHD thinks.

So if it says you've spent £1.50, you've really spent £2. And £3 is £4.

kelloggs36

And just to be awkward, I sent a meter reading for the last 14 days and the rate is different again on the bill. It is only a penny per kwh but I guess it is the most up to date...until 1 April!