E.on customers hit by billing blunder with direct debit payments delayed

MSE_Emily

A technical hitch at energy supplier E.on has meant potentially thousands of customers will have their direct debit payments taken two weeks later than usual, and so users should put aside enough cash in their accounts to cover the bill when it is due...

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E.on customers hit by billing blunder with direct debit payments delayed - make sure you put aside enough cash to cover your bill

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MattMattMattUK

So a free short term loan, no harm done then. 

MWT

MattMattMattUK said:

So a free short term loan, no harm done then. 

You know the posts are coming later this month... 'E.ON caused me to go overdrawn!'

Thrugelmir

A technical hitch is now a billing blunder?  The new click bait. 

strawb_shortcake

EON staff were advising to make an additional payment last week as the DD failed, so I expect many including myself will pay twice this month now. 
I paid knowing this could  happen, I can afford it and may well be grateful for the additional payment later in the year as other costs increase.

pmking_uk

I contacted Eon because my direct debit wasn’t taken and I was worried there was a problem. Their  reply was… 
“hope youre well. theres nothing to worry about, it was an error on our end, our system deleted some of the march payments. you can make a one off payment for this months direct debit on your online account. Cheers,”

 Good job I didn’t pay as the following day, I received an e-mail to say the direct debit would be taken on the 15th March.

mumf

I get an e mail to send a reading each month,they tell me how much,I pay through the app. Simple. I am in control. Just takes a little effort.