EXTENDED: You've got another week to add your travel & holiday deals questions for expert MSE Oli as part of the latest Ask An Expert event.
Travel agent refuses refund
in Coronavirus travel help & info
15 replies 553 views
Latest MSE News and Guides
Energy Price Cap change
Martin Lewis on what it means for youMSE News
Best £1 you've ever spent?
Share your most impressive bargainsMSE Forum
New MSE Forum avatars available
Try 'em out nowMSE Forum
Does he have an e-ticket or confirmation of the booking from Philippines Airlines? If so, there should be an airline reference number (PNR) on there. It is typically six or seven alphanumeric characters. With this perhaps your brother can contact the airline and establish if and when a refund was made, and for how much.