Travel agent refuses refund

eskbanker

[Deleted User] said:

How did you pay? If it was on card then call your bank about a chargeback.

Long since out of time for that, the booked flights were nearly two years ago!

Jules2801

He paid by card. I was hoping someone in the know could give advice on his next court of action. 

Westin

What paperwork from the agent or airline does your brother have?  Anything confirming the flight booking?

Does he have an e-ticket or confirmation of the booking from Philippines Airlines?  If so, there should be an airline reference number (PNR) on there. It is typically six or seven alphanumeric characters.  With this perhaps your brother can contact the airline and establish if and when a refund was made, and for how much. 

Jules2801

A print out of the chosen . That's all he has

Westin

Jules2801 said:

A print out of the chosen . That's all he has

Do you mean just an itinerary or is it a booking confirmation?