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EBay not updating tracking
moonpenny
Posts: 2,499 Forumite
Second item in a month where eBay have not updated tracking on website.
Both sent by Hermes and stated as delivered by Hermes but on ebay status hasn't moved from despatched.
What happens if buyer was to say item not received, does ebay just look at their own tracking that is stuck on Despatched and find in buyers favour?
Both sent by Hermes and stated as delivered by Hermes but on ebay status hasn't moved from despatched.
What happens if buyer was to say item not received, does ebay just look at their own tracking that is stuck on Despatched and find in buyers favour?
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In the case of an INR just add the tracking number again to the dispute.moonpenny said:Second item in a month where eBay have not updated tracking on website.
Both sent by Hermes and stated as delivered by Hermes but on ebay status hasn't moved from despatched.
What happens if buyer was to say item not received, does ebay just look at their own tracking that is stuck on Despatched and find in buyers favour?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1
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