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So close, we can smell mortgage freedom!

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  • Karmacat
    Karmacat Posts: 39,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 13 October 2022 at 3:49PM
    That Premier mattress has such good feedback!  Your experience sounds utterly dire.  I have no suggestions though - I spent £650 on a mattress 10 years ago from a local chain, it was awful, and when the technician came along .... long story, we had a breakdown in communication, and no one would talk to me after that.  Which is apparently okay with the ombudsman.  I literally had it taken to the tip, it felt wrong to sell it, and bought one for £350.  Much better.  

    Such a shame about yours, though - as I say (implied) above, I went to the ombudsman, and I was surprised they were no help.  Weights and Measures?  Name and shame on fb or twitter?  Guardian?  The question you ask, about why this specific fault isn't mentioned in literature pre-sale, is entirely reasonable!

    Very different from your Riverford experience!  Wow, in a good way.


    PS sorry about your back, especially since treatment made it worse :( 
    2023: the year I get to buy a car
  • savingholmes
    savingholmes Posts: 28,971 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Hope your back improves soon.
    Achieve FIRE/Mortgage Neutrality in 2030
    1) MFW Nov 21 £202K now £174.8K Equity 32.77%
    2) £2.6K Net savings after CCs 6/7/25
    3) Mortgage neutral by 06/30 (AVC £24.3K + Lump Sums DB £4.6K + (25% of SIPP 1.2K) = 30.1/£127.5K target 23.6% 29/7/25
    4) FI Age 60 income target £16.5/30K 55.1%
    5) SIPP £4.8K updated 29/7/25
  • QueenJess
    QueenJess Posts: 4,506 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    themadvix said:
    Thanks Karma - some good suggestions there and I didn't even know there was an ombudsman that would cover this area. I'll look into that first, although from your experience, it may not work. I'll see what the retailer says first though - even a partial refund would be something, although I doubt we'll get that.

    Yes, Riverford customer service, in comparison, is like night and day. They are always brilliant.

    The back thing is irritating-  especially as that wasn't what I went to him about mainly (although I think partly it is). But it's a work in progress and he's aware of the fact it's now become an issue. Mainly I need to take up pilates, but it's finding the time to get me added to Mr MV's gym membership (better value like that) and then get down there. And the minor issue of not really wanting to exercise in a group environment!
    I am not a fan of exercise classes, but I used to love my weekly pilates class. It’s not quite the same as other classes. Definitely do it though because there are loads of people who were at my class due to back problems and they were so much better for it.

    I need to go back, although zero time to do it at the moment. I don’t have any back problems right now, but I’d rather not develop any. If I don’t exercise, my lower back just gets ridiculously flexible and without some stomach muscle support, that won’t end well!
    2025 decluttering: 3,958🌟🥉🌟💐🏅🏅🌟🥈🏅🌟🏅💐💎🌟🏅🏆🌟🏅
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  • badmemory
    badmemory Posts: 9,662 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    They may be a funny bunch but they are certainly the ones to ask aren't they?  How many extra questions did they ask you?  Sometimes it is an absolute load of them.  If you go on there regularly, which I used to do, not so often now, you get to know how they "talk".
  • savingholmes
    savingholmes Posts: 28,971 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Love your gratitudes and how close to MF you are.
    Achieve FIRE/Mortgage Neutrality in 2030
    1) MFW Nov 21 £202K now £174.8K Equity 32.77%
    2) £2.6K Net savings after CCs 6/7/25
    3) Mortgage neutral by 06/30 (AVC £24.3K + Lump Sums DB £4.6K + (25% of SIPP 1.2K) = 30.1/£127.5K target 23.6% 29/7/25
    4) FI Age 60 income target £16.5/30K 55.1%
    5) SIPP £4.8K updated 29/7/25
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