Energy firms incompetence

seveneleven

Hi all, any advice would be greatly appreciated, i have been having a issue with bulb who have "accidentally " moved my gas supply to a different energy supplier without my say so and now they say that their is nothing they can do because the other energy firm has said the have a legitimate claim to my business even though i have never asked to leave bulb, incidentally they still supply my electricity, i could go into more detail but would like to keep this brief, so what i was  wondering if anyone else on here has had similar issues and how the delt with it? I have not got in touch with the other energy provider yet as i wanted advice on how best to solve this, if they are fobbing off bulb who have admitted to me they have made a mistake im sure i will be given the same response, Thanks for any advice.

Mobtr

Bulb haven’t ‘accidentally’ moved your gas supply, looks like an erroneous transfer has happened where the wrong supply has been taken over in error. 

You need to contact the new supplier and tell them what’s happened. If you have a bill with your MPRN on quote that to them & they should return the supply to bulb. However bulb could also have raised the ET as the name on the new company’s account is probably different to yours. 

[Deleted User]

Have a read of this link:

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

seveneleven

Thanks Mobtr, i will get in touch with the new supplier it's just irritating that neither bulb nor the other supplier have been in touch with me over this, it was only after a couple of months when  they didn't ask for my gas readings that i became aware of this so got in touch to find I'd been moved on. Still not heard anything from the new supplier which is even more baffling. 

seveneleven

Thanks Dolor that's a very helpful link, just what i was looking for.

Mobtr

seveneleven said:

Thanks Mobtr, i will get in touch with the new supplier it's just irritating that neither bulb nor the other supplier have been in touch with me over this, it was only after a couple of months when  they didn't ask for my gas readings that i became aware of this so got in touch to find I'd been moved on. Still not heard anything from the new supplier which is even more baffling. 

Did you not get a ‘sorry you are leaving us’ email or letter. If you have an online account check your messages, I bet there is one there. 

seveneleven

Yes i did in mid November, it said were sorry your leaving and if you do not want to leave click the cancel button which i did, and i got in touch to say this, also they rang me to ask about this on the 26th November which i reiterated i did not want to or request to leave which then turned into a sales call for smart meters. The thing is like i said in a previous post the other supplier has not been in touch with me to say they have my business and still has not, bulb had said over a month ago they will sort this ( do not worry) yesterday i got their message to say how sorry they are and they should of told me sooner. Its not the first error or the second error or the continued problem which bothers me, its how matter of fact they are when they finally get on touch with me, i know there are worst things going on in the world but just a little professionalism would go a long way.

prowla

Mobtr said:

Bulb haven’t ‘accidentally’ moved your gas supply, looks like an erroneous transfer has happened where the wrong supply has been taken over in error. 

You need to contact the new supplier and tell them what’s happened. If you have a bill with your MPRN on quote that to them & they should return the supply to bulb. However bulb could also have raised the ET as the name on the new company’s account is probably different to yours. 

Looks like they accidentally made an erroneous transfer then.

Shedman

Just as a belt and braces step to be certain the gas supply has moved over and Bulb haven't made an error have you checked the national database to see that the new company are the supplier?

https://www.findmysupplier.energy/  

MWT

seveneleven said:

The thing is like i said in a previous post the other supplier has not been in touch with me to say they have my business and still has not...

The other supplier may have no idea who you are, they probably have your MPAN/meter serial number associated with a completely different account.

seveneleven

So i got in touch with the company called valda who had been sent my gas custom today and following the great advice i had been given on here it is all sorted now, valda by the way only supplies business not households and went on to say they had agreed to return my gas supplies back to bulb on the 4th February realising it was a error, so why bulb told me yesterday they could not get my business back is a mystery,  he did go on to say he was not exactly sure how this could of happened but its probably someone typing in the wrong number when transferring over to them and so for over a month all this needless stress i have had could of been easily sorted if bulb would of stopped telling me not to worry they are going to sort it only to tell me the couldn't sort when they actually did sort it on the 4th February. But then again i should of contacted valda straight away so only myself to blame for trusting bulb. So my advice to anyone else is back yourself first.
Bulb have credited my account £30 as a sorry which they sent that yesterday but i am still waiting for a acknowledgement that my gas supplies are back with them from 13.30 this afternoon when valda emailed bulb while i was on the phone to them but nothing as of yet.
Anyway thanks again anyone who helped and hopefully this my help another fellow worrier.