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Boiler leak not fixed by plumber
I had a leak on my boiler (BAXI) and called a local plumber to see if its something he could fix to which he replied he would come and have a look.
He called round and diagnosed the fault as the diverter valve and said he would see if the parts where available and get back to me with a price.
He got back to me with a price of £95 for parts + approx 2 hours labour, I agreed for him to carry out the work.
He called round to install the diverter valve and thats where the stress started. He was an older guy and could seriously do with a training course on customer relations!
Firstly, he was taking apart stuff and putting everything on top of my glass cooker hob which will scratch easily (its next to the boiler in the kitchen), then putting all the spare parts on it, then trying to undo stuff with his spanner on the hob. I told him to move his stuff and I put a towel on there to cover it.
He was also a real waffler, the whole time he was here he was 'Where does this go?', 'How does this come off', 'How do I get to that?', 'Have you got a spanner I can use?', 'Have you got a screwdriver I can use?, all the time im thinking !!!!!! ??? but im kinda committed to him completing the job now!
Then he re-connected the electrical connection and it started smoking because he got water all on the connections. He had a second hand part in the van and replaced it.
He finished and to be honest I was just glad he was gone!
Then I notice, there is now a small leak from a different place, thought I would give it a wipe down and give it a couple days to see if it cleared up but it hasnt. Then this morning as im getting ready for a Job Interview I go to run a bath - no hot water!
It appears as though the boiler is reading a constant 99 degrees so in turn the boiler is not kicking in to heat the water.
So... what do I do? I REALLY dont want him back, but as he was the one who done the 'repair' I feel it is his responsibility to put right the wrongs.
I havent paid his bill yet (£200). Do I HAVE to give him an opportunity to fix it? If so, should I have to pay for this second visit for him to put things right ?
He called round and diagnosed the fault as the diverter valve and said he would see if the parts where available and get back to me with a price.
He got back to me with a price of £95 for parts + approx 2 hours labour, I agreed for him to carry out the work.
He called round to install the diverter valve and thats where the stress started. He was an older guy and could seriously do with a training course on customer relations!
Firstly, he was taking apart stuff and putting everything on top of my glass cooker hob which will scratch easily (its next to the boiler in the kitchen), then putting all the spare parts on it, then trying to undo stuff with his spanner on the hob. I told him to move his stuff and I put a towel on there to cover it.
He was also a real waffler, the whole time he was here he was 'Where does this go?', 'How does this come off', 'How do I get to that?', 'Have you got a spanner I can use?', 'Have you got a screwdriver I can use?, all the time im thinking !!!!!! ??? but im kinda committed to him completing the job now!
Then he re-connected the electrical connection and it started smoking because he got water all on the connections. He had a second hand part in the van and replaced it.
He finished and to be honest I was just glad he was gone!
Then I notice, there is now a small leak from a different place, thought I would give it a wipe down and give it a couple days to see if it cleared up but it hasnt. Then this morning as im getting ready for a Job Interview I go to run a bath - no hot water!
It appears as though the boiler is reading a constant 99 degrees so in turn the boiler is not kicking in to heat the water.
So... what do I do? I REALLY dont want him back, but as he was the one who done the 'repair' I feel it is his responsibility to put right the wrongs.
I havent paid his bill yet (£200). Do I HAVE to give him an opportunity to fix it? If so, should I have to pay for this second visit for him to put things right ?
0
Comments
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I think this is the wrong section and have re-posted in 'Consumer Rights'
Mods... could you delete this thread please.
Thank you.0
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