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How do I cancel a secondary credit card?
NornIronRose
Posts: 465 Forumite
in Credit cards
I have a Barclaycard and my ex-husband has a secondary card. I want to cancel his card, just in case.
The direct debits to pay the balance are coming from his account and I want them to come from mine instead.
My problem is that when I try to do anything through the app, including trying the chat, I just get directed to a page to change the direct debit details, but am not getting the option to change the account as the direct debit is due in a few days. I have set a reminder for after the next DD is taken so hopefully it will let me do it then.
How do I cancel his card without closing the whole account? He hasn't been using it but I don't want him to have the opportunity to. I have put every possible combo of phrases in to the chat help desk, but keep getting irrelevant suggestions. I have tried to speak to a human, but haven't had any success there either.
The direct debits to pay the balance are coming from his account and I want them to come from mine instead.
My problem is that when I try to do anything through the app, including trying the chat, I just get directed to a page to change the direct debit details, but am not getting the option to change the account as the direct debit is due in a few days. I have set a reminder for after the next DD is taken so hopefully it will let me do it then.
How do I cancel his card without closing the whole account? He hasn't been using it but I don't want him to have the opportunity to. I have put every possible combo of phrases in to the chat help desk, but keep getting irrelevant suggestions. I have tried to speak to a human, but haven't had any success there either.
0
Comments
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As stated on BarclayCards website you have to contact customer services team, so you will have to call them and speak to an advisor.
Time is a path from the past to the future and back again. The present is the crossroads of both. :cool:1 -
Thank you. I will try to speak direct to customer services rather than the route I had been trying.
|I appreciate you taking the time to do this. I think I was just searching for the wrong thing.0
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