Nationwide woes



  • missile
    missile Posts: 11,684 Forumite
    Name Dropper Photogenic First Post Combo Breaker
    edited 15 February 2023 at 5:59AM
    Have you also checked that the phone number they hold for you is correct?

    It's an obvious dilemma. If they don't freeze transactions and/or accounts when they suspect fraud (rightly or wrongly) we'd all be up in arms about the banks not protecting us.

    Do as they advise and go into a branch with plenty of ID....
    What / Why?

    Of course they have correct phone number. They verify this every time you phone.
    I was not advised "go into a branch with plenty of ID...." This would be pointless.
    The Ombudsman upheld my complaint and I was awarded £250

    Banks seem to be interested in protecting .......... BANKS
    If more of us complained when we were mistreated, then perhaps banks would treat their clients better.

    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
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