Unexpected bill demand by Administrators for People's Energy

GraceCourt

born_again said:

So you will have a meter reading submitted to shell as a starting point. For your dispute with debt collector. Who may end up just throwing it back to administrator.

I can see why you will not get the £100 as they are no longer trading, so you have to become a creditor and hope for pence in the pound if anything at all.

In fact, it's only a few months since I had to send County Court bailiffs to the Coventry premises of Shell Energy Retail Limited T/A "Shell Energy" with a Warrant of Control to seize goods in lieu of payment of a judgement against them from a contested County Court hearing in November 2021.

It really is an awful company, and they are cavalier about their legal obligations: the person dealing with my claim didn't even get the name of their own employer correct, and completed Court forms with "Shell Energy Limited" as the Defendant (there is no such company as "Shell Energy Limited"!).  Not only did their defence make no sense whatsoever, no-one from the company even turned up at Court, so the District Judge considered their submissions and gave me judgement... but they didn't pay up, nor responded to e-mails warning of the consequences of not complying with a Court Order.

Hence, the bailiffs.  My claim arose because Shell Energy suddenly decided to tell a credit reference agency in 2021 that I had an unpaid debt (I didn't) relating to a broadband account with them for an elderly relative who died in 2019.  Not the cleverest company around, especially as none of the e-mails sent by their Customer Support department comply with the requirements of subordinate legislation made under S.82 Companies Act 2006, failure to comply being a criminal offence.

Jumblebumble

Manxman_in_exile said:

Jumblebumble said:

Manxman_in_exile said:

Perhaps I'm being over-critical, but I always find it very difficult to understand how these "disputes" or "differences" ever arise in the first place.

Surely with any energy (and now water) provision you're dealing with a product which is actually measured by a meter as it is consumed?  And then you receive periodic bills and/or statements that give you a bill amount together with the meter readings (either actual or estimated) upon which that bill is based.  (Plus details of any fixed charges and what period they cover).

You can always check any charges against your own readings and take your own readings when moving house or changing provider - can't you?  Am I missing something?

I'm wondering if the OP might be confused regarding time periods as the dates in the first two sentences don't make sense - there's a year missing?  (Might be a typo or it may be the source of the problem - who knows).

Allow me to explain and also assist the OP as well
...
Of course the imbeceles had disabled the online account so naturally I sent the debt collectors an email requesting a fuill list of all payments etc
...

But that doesn't explain anything.  I don't understand why anybody can't put themselves in a position where they are immediately able to reconcile bills and other payment demands against their meter readings.  

Why were Simplicity "imbeciles" for disabling access to your account after you left them?  That is exactly what I'd expect them to do.  Why would you expect any different?

As @born_again suggests, if you are contemplating leaving an energy provider it's only prudent (and common sense) to make sure you have access to paper or other records of your time as a customer with them, and to ensure that before you leave.

If a former customer has a paper trail proving that a "final" bill is wrong but the energy provider simply won't accept that, then yes - that's a problem.  But I don't understand a former customer saying "I've received a late  bill and I haven't a clue if it's right or not.  What do I do????"

It was not a late bill.
It was a demand for money.
You are clearly better organised than I am
However I am quite possibly  £150 up as a result  of not having all the information you think I should have.
I am a bit old fashioned but my view is that if someone makes an unexpected demand for money it is down to them to evidence it and not for them to expect me to devote time that I will not be paid for to disproving it.
( Over and again people on this forum suggest that others waste their time fixing mistakes that suppliers have made which are in the customers favour and I really do not understand why anyone would do this )
 You are free to believe and do  what you want but my way of doing things has been absolutly fine for many years and so I will decline your kind suggestion of changing my ways
By the way shall we speculate why the administrors did not send me the statement I asked for?


Of course you do not know anything about me
You don't know if I did not do the reconcilation you think I should have done because I do not have the mental capacity to do so.
You don.t know if i had asked my accountant to do so and they failed to action it owing to covid
You don't know if I was dealing with a big contract that would have made me £15k Profit and focussed on that instead of downloading statements

FeaturelessVoid

Jumblebumble said:

Manxman_in_exile said:

Jumblebumble said:

Manxman_in_exile said:

Perhaps I'm being over-critical, but I always find it very difficult to understand how these "disputes" or "differences" ever arise in the first place.

Surely with any energy (and now water) provision you're dealing with a product which is actually measured by a meter as it is consumed?  And then you receive periodic bills and/or statements that give you a bill amount together with the meter readings (either actual or estimated) upon which that bill is based.  (Plus details of any fixed charges and what period they cover).

You can always check any charges against your own readings and take your own readings when moving house or changing provider - can't you?  Am I missing something?

I'm wondering if the OP might be confused regarding time periods as the dates in the first two sentences don't make sense - there's a year missing?  (Might be a typo or it may be the source of the problem - who knows).

Allow me to explain and also assist the OP as well
...
Of course the imbeceles had disabled the online account so naturally I sent the debt collectors an email requesting a fuill list of all payments etc
...

But that doesn't explain anything.  I don't understand why anybody can't put themselves in a position where they are immediately able to reconcile bills and other payment demands against their meter readings.  

Why were Simplicity "imbeciles" for disabling access to your account after you left them?  That is exactly what I'd expect them to do.  Why would you expect any different?

As @born_again suggests, if you are contemplating leaving an energy provider it's only prudent (and common sense) to make sure you have access to paper or other records of your time as a customer with them, and to ensure that before you leave.

If a former customer has a paper trail proving that a "final" bill is wrong but the energy provider simply won't accept that, then yes - that's a problem.  But I don't understand a former customer saying "I've received a late  bill and I haven't a clue if it's right or not.  What do I do????"

It was not a late bill.
It was a demand for money.
You are clearly better organised than I am
However I am quite possibly  £150 up as a result  of not having all the information you think I should have.
I am a bit old fashioned but my view is that if someone makes an unexpected demand for money it is down to them to evidence it and not for them to expect me to devote time that I will not be paid for to disproving it.
( Over and again people on this forum suggest that others waste their time fixing mistakes that suppliers have made which are in the customers favour and I really do not understand why anyone would do this )
 You are free to believe and do  what you want but my way of doing things has been absolutly fine for many years and so I will decline your kind suggestion of changing my ways
By the way shall we speculate why the administrors did not send me the statement I asked for?


Of course you do not know anything about me
You don't know if I did not do the reconcilation you think I should have done because I do not have the mental capacity to do so.
You don.t know if i had asked my accountant to do so and they failed to action it owing to covid
You don't know if I was dealing with a big contract that would have made me £15k Profit and focussed on that instead of downloading statements

Or you're potentially facing a CCJ for your lack of, for want of a better word, caring.

Most people do little things that's are a bit of a pain in lieu of having to do a lot more in the future to extinguish the fire they've let burn.

Like brushing teeth vs losing them or paying for fillings etc.

Yiu appear to be one who makes a rod fir their own back because you're too stubborn to see the bigger picture.

And I wish you the best of luck with that.