Ebay Item that buyer did not collect from C&C shop, not returned to sender

Charliemo

Hi,  I sold one of my hand crocheted blankets on ebay for £60.  The address was a collect plus shop however the buyer did not collect the item and it was collected by parcel point, I think, to be returned to me.  The seller was refunded by ebay and I received my money however I have not received the blanket back even though my address was on the reverse and my email compliment slip inside the parcel.  This was a month ago.  
I realise everyone has been compensated but would love to know what happened to the blanket.

Norman_Castle

Have you asked parcel point?

soolin

I’m concerned that you still have your money , that implies the item was lost and someone somewhere knows it. Usually the funds returned to the buyer come back out of the sellers managed payment accounts, the seller doesn’t get to keep them. 

GadgetGuru

soolin said:

I’m concerned that you still have your money , that implies the item was lost and someone somewhere knows it. Usually the funds returned to the buyer come back out of the sellers managed payment accounts, the seller doesn’t get to keep them. 

Part of the eBay Buyer/Seller guarantee. 
The tracking shows buyer did not receive the item (or didn't collect - either way).
It shows the seller does not have their item returned back to them.
Hence eBay just do the easiest thing and refund both parties since neither are really at fault. 

soolin

IftiBashir said:

soolin said:

I’m concerned that you still have your money , that implies the item was lost and someone somewhere knows it. Usually the funds returned to the buyer come back out of the sellers managed payment accounts, the seller doesn’t get to keep them. 

Part of the eBay Buyer/Seller guarantee. 
The tracking shows buyer did not receive the item (or didn't collect - either way).
It shows the seller does not have their item returned back to them.
Hence eBay just do the easiest thing and refund both parties since neither are really at fault. 

Exactly , so it is deemed as lost otherwise seller would have had the funds removed. I was querying the fact this happened so quickly, eBay don’t usually refund seller so quickly. I’ve waited 5 weeks before now with no refund before I’ve had a c and c item received back after buyer failed to collect it. 

Charliemo

Thanks everyo tne for replying to my query.  The buyer fortunately emailed me the collection slip which proved that the item had been delivered to the shop.  I dont know why she was refunded within two weeks of it going missing.  I would love to know where the blanket ended up.  I have contacted ebay, yodel collect plus and parcelpoint and they cant help as I didnt have a tracking no for it leaving the shop.

soolin

Charliemo said:

Thanks everyo tne for replying to my query.  The buyer fortunately emailed me the collection slip which proved that the item had been delivered to the shop.  I dont know why she was refunded within two weeks of it going missing.  I would love to know where the blanket ended up.  I have contacted ebay, yodel collect plus and parcelpoint and they cant help as I didnt have a tracking no for it leaving the shop.

That in itself is odd, I haven’t used c and c for a few years as I was really hit by people not collecting and costing me my outward postage, but my returns always had tracking on them. Obviously things might have changed though. 

anotheruser

soolin said:

IftiBashir said:

soolin said:

I’m concerned that you still have your money , that implies the item was lost and someone somewhere knows it. Usually the funds returned to the buyer come back out of the sellers managed payment accounts, the seller doesn’t get to keep them. 

Part of the eBay Buyer/Seller guarantee. 
The tracking shows buyer did not receive the item (or didn't collect - either way).
It shows the seller does not have their item returned back to them.
Hence eBay just do the easiest thing and refund both parties since neither are really at fault. 

Exactly , so it is deemed as lost otherwise seller would have had the funds removed. I was querying the fact this happened so quickly, eBay don’t usually refund seller so quickly. I’ve waited 5 weeks before now with no refund before I’ve had a c and c item received back after buyer failed to collect it. 

Ebay didn't refund the seller, they only refunded the buyer.
Not sure why it's concerning you?  Surely you should be concerned that it took 5 weeks for yours.