Both my Barclays debit card details stolen in a week after online transactions

Grey_Critic

**Does anybody else have access to the PC's? Are they password protected? Who else knows the password?

-- Only immediate family.**

What sites have members of the family visited - is it possible that is where the problem lies.

missile

Did you actually see any fraudulent transactions on your account.

It may be your card fraud protection department being OTT?

I had no fraudulent transactions on my NW card before
On 25th Feb:
I receive a letter asking me to phone.
I phone and after long wait and many security questions, I am told they cannot answer and must phone me back. No phone call.
I send a secure message - no reply
I write a letter. No reply

On 05th March:
Now they have declined my regular payments too.
I phone and after long wait and many security questions, I am told they cannot answer and must phone me back. No phone call.
I phone again and after long wait and many security questions, I am told they cannot answer and must phone me back.
"Excuse me but I have already done this and you did not phone back"
"If you did not get a call back you will have to go to a branch with verification of your ID"
"Really, that is most inconvenient. I will get a CC from another provider"
"Alternatively go on live chat and quote - I have been in contact with NW credit card fraud team who have advised need to send secure browser message. Please supply link"
The link I get is just to the online messaging.

This is so frustrating.
Time to change my CC provider.