Anyone else's Halifax username changed for some reason?

newbie8

Hello,

I tried to log onto my account via Halifax's website and it would not recognise my details. I thought I was having a senior moment. So checked on the app if my username was correct. And it was. Entered my password as I thought it should be.. and I know it was correct. 

Called Halifax and they said I was using the wrong username my user was XXXXXX which was a load of random numbers. To which I was shocked as I have been using my username from the very beginning, so I knew my username. Went back to the mobile app to confirm my username and it had changed to the number the agent gave me. I have never seen that number before. Entered the 'new' username with the password I knew it was and it did not recognise it. So I had to log amend password in the app and then log onto website to amend username to what it should have been. 

Funnily, this has also happened to someone else I know. But the advisor said they could not see any change of password or username in the last 12 months. And I log in quite regularly. 

It caused so much stress thinking .. FRAUD! 

SiliconChip

I've just tried it for my own Halifax login using my username and it worked fine, as expected. Sounds like something odd has happened to your account but you may never find out what it was.

RG2015

Mine is fine.

Did you need to enter selected characters from your memorable information, and did that remain the same?

redux

Mine has always been the 9 digit number they issued at the start. Presumably this is the default, and if someone creates their own it's like an alias. For some odd reason yours seems to have reverted.

They also changed the password a while ago. At some stage it was newly limited to 15 characters long, and mine stopped working because it had been 16. Someone creating a new password wasn't being told this, so if they choose a longer one they'd apparently succeed but then wouldn't be able to log in. I talked through doing this on the phone with a staff member who was unaware there had been any change, thought it had always been 15.

newbie8

Got an answer from Halifax but had to go via the complaints line in order to find the answer. And it's not really the best answer. 

Recently, switched one of my Halifax accounts away from Halifax and because of this, that triggered a new ID, in my opinion is very odd. Because no where mentions that if I was to make a change (e.g. close an account) the system auto creates a new ID. I've always had the same one letters and number (it was the original one sent to me). Funnily, enough the other person that this happened to, they also switched their account away from Halifax, when they changed their username back to the original username, a few days later, it reverted back to numbers only. It's since been all ok. But this Halifax representative was not aware of why it happened, only that they could not see anything happen as it was not logged. Weird, very weird.