Logging into my Virgin M account

fly-catchers

Since I installed their app on my IPad I now always have to confirm my account via this app if I try to logon via their web site. I thought it might have been just the first time. But I have to do it every time. Does that sound right? 

cx6

Yes that seems to be the case. It is for security.

Brewer21

It's the same with First Direct, only one device registered, in my case a phone. If I need to log on with another device I need to generate s secure code from the phone. Not tried it with Virgin M but it seems the same procedure.

Daliah

In online banking, you can remove the device(s) your app runs on. IIRC, this then removes the online login confirmation via the app BUT it also removes a level of security, and you can't use the app any longer.

[Deleted User]

Uninstall the app and use the web browser on all devices with text message verification. 

gt94sss2

Brewer21 said:

It's the same with First Direct, only one device registered, in my case a phone. If I need to log on with another device I need to generate s secure code from the phone.

HSBC are changing their login process to allow multiple devices to be registered with their app.

https://www.hsbc.co.uk/help/security-centre/secure-key/updates/

No doubt that First Direct will be following suit.

Daliah

Deleted_User said:

Uninstall the app and use the web browser on all devices with text message verification. 

Uninstalling the app alone won't remove the login check via the app. As above, you have to actually remove, in online banking, the device you run/ran the app on. Once you removed the device from online banking, your app stops working, too.

Wheres_My_Cashback

fly-catchers said:

Since I installed their app on my IPad I now always have to confirm my account via this app if I try to logon via their web site. I thought it might have been just the first time. But I have to do it every time. Does that sound right? 

Yep, it's the norm, OTT and very unnecessary IMHO.

kaMelo

Wheres_My_Cashback said:

fly-catchers said:

Since I installed their app on my IPad I now always have to confirm my account via this app if I try to logon via their web site. I thought it might have been just the first time. But I have to do it every time. Does that sound right? 

Yep, it's the norm, OTT and very unnecessary IMHO.

Whilst I agree it's over the top these are the consequences of absolving customers from liability and making banks liable for everything.

pafpcg

fly-catchers said:

Since I installed their app on my IPad I now always have to confirm my account via this app if I try to logon via their web site. I thought it might have been just the first time. But I have to do it every time. Does that sound right? 

Not in my experience!  I can login to my VM/Clydesdale current accounts using:
 EITHER
 - the on-line system with a browser on my computer (with a password and a 8-digit code generated by my Clydesdale keypad security token)
OR
 - via the VM app on an Android smartphone (with the only security being a 6-digit passcode). 

I've never needed to use the app to verify access to the browser-based system.  Could this be a "feature" of the iPhone/iPad app?

I've just double-checked it today with both my and my partner's accounts and succeeded using both communications channels (though the Android app took a very long time (>30s) to allow access after submitting the passcode).