British Gas, again!

Ricco

QrizB said:

Ricco said:

The rate quoted is 31.162 per unit of electricity, 53.518 daily electricity standing charge. 10% and 18% above the price cap, respectively. 

Those are the correct prices for cash/cheque payment in North Wales.

I don't doubt that. The point is that British Gas are refusing access to the lower (direct debit price cap) rates, despite payment by direct debit.  

bagand96

Ricco said:

QrizB said:

Ricco said:

The rate quoted is 31.162 per unit of electricity, 53.518 daily electricity standing charge. 10% and 18% above the price cap, respectively. 

Those are the correct prices for cash/cheque payment in North Wales.

I don't doubt that. The point is that British Gas are refusing access to the lower (direct debit price cap) rates, despite payment by direct debit.  

More likely an ill-advised or under-trained CS advisor.  As I said The People's Tariff used to have the same rates regardless of payment type.  From the new Ofgem cap in April that is changing and (like most other tariffs) it will be cheaper for DD payments.  This is probably where the confusion is and the CS people you've spoken to aren't grasping the full picture.

Just set up the DD.  When your April bill comes its highly likely it will be charged at the DD rates, if it's not you can complain at that point.

QrizB

Ricco said:

QrizB said:

Ricco said:

The rate quoted is 31.162 per unit of electricity, 53.518 daily electricity standing charge. 10% and 18% above the price cap, respectively. 

Those are the correct prices for cash/cheque payment in North Wales.

I don't doubt that. The point is that British Gas are refusing access to the lower (direct debit price cap) rates, despite payment by direct debit.  

You don't know that to be true.

There are many threads on this board that show BG's CS staff not to know their olecranon from their coccyx.

Set up your DD and then see.