British Gas Price Cap

CallMeCC

I was on a fix until the 28th Feb, I then moved over to the standard variable as per Martins advice. Looking at my account today I can see they are charging me the April price cap and not the March price cap. I got in touch with BG on their live chat and was informed that this was correct and in April my rates will rise again. How is the possible? I thought the cap was there for a reason? I have no idea what to do now. 

Rates as follows:

Gas 
Unit - 7.367
Standing charge - 27.865

Elec
Unit - 27.220
Standing Charge - 48.127

Janie2008

They are quoting the new rates for April on their website but you won't be charged them until April. They probably didn't understand you.

CallMeCC

Janie2008 said:

They are quoting the new rates for April on their website but you won't be charged them until April. They probably didn't understand you.

Surely this is misinformation then? And if that’s the case I’ve got to wait until August to confirm if they have charged me correctly or not? 😞

MWT

CallMeCC said:

Janie2008 said:

They are quoting the new rates for April on their website but you won't be charged them until April. They probably didn't understand you.

Surely this is misinformation then? And if that’s the case I’ve got to wait until August to confirm if they have charged me correctly or not? 😞

There is usually a note on the page somewhere explaining that this is the rate from April 1st.

EssexHebridean

The cynic in me wonders how many people are being panicked and driven onto even more expensive fixes by seeing these rates and thinking they will see a further increase in a month... 

CallMeCC

EssexHebridean said:

The cynic in me wonders how many people are being panicked and driven onto even more expensive fixes by seeing these rates and thinking they will see a further increase in a month... 

There are no available fixes on their website to compare anything too. 

Ultrasonic

CallMeCC said:

EssexHebridean said:

The cynic in me wonders how many people are being panicked and driven onto even more expensive fixes by seeing these rates and thinking they will see a further increase in a month... 

There are no available fixes on their website to compare anything too. 

There are fixes available with other suppliers though.