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Scottish power won't update my meter
I have a smart meter installed by bulb . I'm now with Scottish power and use a IHD . Problem is the rates are set on my meter as 00.10p per kWh and 10p standing charge .
So the info I'm seeing on my IHD is not correct as it talks to my meter and picks up incorrect rates . Ive asked Scottish power several times to update my meter and they keep saying it's my IHD at fault wait 24 hours etc etc . Obviously it's not fixing it as my meter is still wrong .
They keep telling me my smart meter is correct despite me sending them pictures showing it's not . I have a SMETS2 meter so if they can talk to it to get a reading why can't they update it??
I've even told them if they think my meter is right then I should be charged 10p too and I want a refund . Very frustrating
So the info I'm seeing on my IHD is not correct as it talks to my meter and picks up incorrect rates . Ive asked Scottish power several times to update my meter and they keep saying it's my IHD at fault wait 24 hours etc etc . Obviously it's not fixing it as my meter is still wrong .
They keep telling me my smart meter is correct despite me sending them pictures showing it's not . I have a SMETS2 meter so if they can talk to it to get a reading why can't they update it??
I've even told them if they think my meter is right then I should be charged 10p too and I want a refund . Very frustrating
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Comments
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This appears to be a duplicated thread? https://forums.moneysavingexpert.com/discussion/6338587/electric-meter-rates-wrong/p1🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
It's just a follow on really as Scottish power say they cannot update it and I'm trying to find out why0
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Does your IHD show Scottish Power as your energy provider?
I hadn't realised that meters (as distinct from IHDs) had prices stored on them.0 -
Yes, they do (or at least, mine does). That's where the IHD gets its info.Ultrasonic said:I hadn't realised that meters (as distinct from IHDs) had prices stored on them.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.1 -
Yes it does say Scottish power on my IHD under contact information0
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