E-on going Backwards caused by their fixation on Next

Mrs_Arcanum

This is a vent more than anything else. 

Working from home the E-on chat system has been brilliant at getting things sorted, sadly no more. Their fixation on the switch to E-on Next is taking them backwards.

I used to be able to organise replacement keys for pre-pay meters and get the debts cleared all on line, which meant I could carry on with other work in the interim. My work phone is an ancient Nokia with a poor signal, making phone calls involving waits very uncomfortable or not an efficient use of my time. 

E-on Next do have a reasonable e-mail system, just a pity they could not do this for E-on as well. Instead there is this chasm of difference between the two and one will not/cannot speak to the other.