Packlink Audited weight charge? 1 March 2022 at 10:15PM edited 1 March 2022 at 10:16PM in Ebay, auctions, car boot sales, post & parcels 9 replies 217 views

helpkitty

Hi I have received an email today stating a parcel I sent by hermes via packlink , was 1.15kg and the limit I paid for was 1kg and they want me to pay extra.
I know the parcel weighed less than 1kg when I sent it but I dont have any proof, does anyone have any experience of disputing the charge and winning or do I just need to take the hit and pay it?
Any help or advice appreciated!
Thanks Kitty x

the_lunatic_is_in_my_head

Ask them for proof it was over, they won't have it. 

I wouldn't pay, do Packlink have any payment method available to bill you for the charges without your consent?

in_my_wellies

I have disputed one which came 5 weeks after the parcel was delivered. 

I asked the buyer to please repackage and take a photo on the scales.  He did and I sent this as evidence and won the claim. I also sent a listing number and they could see it was a small item. 

Another time a seller has requested the same from me where it was obviously a mistake. I sent a photo with measurements and hoped they won

Hope you win too 

MR1988

I had similar experience with Packlink taking money straight from my account through PayPal without even offering me to dispute it. I opened an Item/Service not received case in PayPal and won after 2-3 weeks and PayPal refunded me the money they took. They didn't even bother to respond to my PayPal case so it looks like a lot of times they try and if they get through with it or not it's still a gain for them.

helpkitty

the_lunatic_is_in_my_head said:

Ask them for proof it was over, they won't have it. 

I wouldn't pay, do Packlink have any payment method available to bill you for the charges without your consent?

The email says if I accept to pay they will charge my original payment method or I can dispute it and send them photographic evidence of the size & weight of the parcel which I doubt anyone will have!

I think I will ask them for proof like you say! thank you

helpkitty

in_my_wellies said:

I have disputed one which came 5 weeks after the parcel was delivered. 

I asked the buyer to please repackage and take a photo on the scales.  He did and I sent this as evidence and won the claim. I also sent a listing number and they could see it was a small item. 

Another time a seller has requested the same from me where it was obviously a mistake. I sent a photo with measurements and hoped they won

Hope you win too 

Thank you! I was considering asking them to weigh it so good to know other people have asked! It wasnt a small item which is why I remember checking it 3-4 times to be sure!

helpkitty

MR1988 said:

I had similar experience with Packlink taking money straight from my account through PayPal without even offering me to dispute it. I opened an Item/Service not received case in PayPal and won after 2-3 weeks and PayPal refunded me the money they took. They didn't even bother to respond to my PayPal case so it looks like a lot of times they try and if they get through with it or not it's still a gain for them.

Thank you, I will keep an eye on whats coming out of my paypal and do the same if it appears thank you!

the_lunatic_is_in_my_head

helpkitty said:

the_lunatic_is_in_my_head said:

Ask them for proof it was over, they won't have it. 

I wouldn't pay, do Packlink have any payment method available to bill you for the charges without your consent?

The email says if I accept to pay they will charge my original payment method or I can dispute it and send them photographic evidence of the size & weight of the parcel which I doubt anyone will have!

I think I will ask them for proof like you say! thank you

I would point out to them that if they charge your card/Paypal for anything further you'll report the transaction with the payment provider as unauthorised. 

vacheron

I recieved one yesterday asking for £1.45+VAT to upgrade a 1KG parcel to 2KG, however, as I must have sent 50 parcels over the last few months which have all arrived without fail and on time, I gave them the benefit of the doubt and just paid, especially as they don't add on any processing fees or the like. 

They do say if you dispute you should provide photos of the dimenstions and weights, so the onus is on the customer, so I may do this in future, but at an average of 3p per parcel, I probably won't bother unless it happens again.  

mrcol1000

helpkitty said:

in_my_wellies said:

I have disputed one which came 5 weeks after the parcel was delivered. 

I asked the buyer to please repackage and take a photo on the scales.  He did and I sent this as evidence and won the claim. I also sent a listing number and they could see it was a small item. 

Another time a seller has requested the same from me where it was obviously a mistake. I sent a photo with measurements and hoped they won

Hope you win too 

Thank you! I was considering asking them to weigh it so good to know other people have asked! It wasnt a small item which is why I remember checking it 3-4 times to be sure!

If it wasn't a small item, a lot of couriers (inculding Hermes) go on Volume weight which would mean your parcel is over 1kg regardless of what it weighed on scales.