British gas billing frequency

nannytone_2

I  Switched to British gas on the 4th of August last year.
I have submitted a meter reading on 1st of the month since.
I received bills on 1st September, 1st December, 2nd January and 1st March.
In October, November and February, I received messages that they didn't require a meter reading, and would inform me when rhey did.

I like to keep on top of my bills and am finding their haphazard billing system very unhelpful

KerrBearrxo

Hmmmm welcome to BG. I have been with them over a year, used to get billed every 3 months. They decided to change their billing frequency to every 6 months and not even let their customers know. I queried it when it was on month 5 and was told this information. It then got to 7 months, still no bill, so I had to file a complaint to get it sorted. I stated I wanted 3 monthly bills not every 6 months and after 4 calls they finally changed it for me (or so they say, I've yet to see if it actually has changed) Apparently an error on my account. My account always seems to have errors on it, sounds more like their systems are woeful and they have no idea what they are doing. Better yet, the app/website is constantly down and since I've joined them (14 months ago) I have never been able to change my direct debit on the website, it just says there's an error. In addition to this, they tried to say I used over £1000 worth of gas in December 2020 - and there's only 2 of us - that was also good fun. In addition to all of the above, they stated that I required smart meters fitting, they fit them externally and refused to give me an inhome display - said it won't work, tried to get them back out and they just fob me off. Lol its a joke tbh so yeah ring them up and complain about it.

razord

They bill every 6 months, but can bill on demand if you contact customer services. I was told it's not possible to change the billing frequency on a normal direct debit account.

nannytone_2

How can they possibly keep direct debit payments correct with 6 monthly meter readings?

My account said I was paying too much, and suggested I lower it by £20 a month.  I lowered jt by £10 and cot a message saying I needed to raise it.
You couldn't make it up !

underwhelmed_saver

I'm with BG and pay on receipt of bill (not direct debit) and the billing frequency is very strange.

I got billed in December last year, then again in march, and the last one was in June, and haven't been billed since. They're getting my meter readings as I have a smart meter, but I'd prefer it if they billed at a predictable cadence.