Pentagon Lincoln sold me a Faulty Car and refused to refund until The Motor Ombudsman intervened

Grumpy_chap

giraffe69 said:

it would be common to deduct 45p per mile

I don't think a mileage levy of 45 ppm would be common or reasonable in the "return car" scenario.
The 45 ppm is the approved amount permitted without incurring an income tax liability and is set to cover depreciation, fuel, insurance, wear and tear, maintenance, etc.
The "return car" scenario, the levy is only to cover the depreciation which, oddly and particular to current circumstances, the depreciation for the garage was zero as the £10k car from June was marketed at the higher price of £14k in November.

TadleyBaggie

Grumpy_chap said:

giraffe69 said:

it would be common to deduct 45p per mile

I don't think a mileage levy of 45 ppm would be common or reasonable in the "return car" scenario.

I agree, the typical figure for extra mileage when returning a lease car for example is 7.5 to 8 p per mile.

The_Fat_Controller

@furac40 the title is not quite true, you got a full refund !

visidigi

Lets face it. They refunded you because the asset was now worth more than you paid them for it, even with the higher mileage.

They clearly got under your skin, because your short version contains a lot of noise. I'd move on, advertising this months after seems somewhat pointless.

Aylesbury_Duck

What a lot of fuss about nothing.  

furac40

Pentagon paid what they owned only because The Motor Ombudsman (TMO) scared them into doing it, hence the quick refund after TMO's intervention.

I've asked for a refund the next day after purchase, Pentagon refused it after admitting they sold me a faulty car.

The Consumer Rights are NON-NEGOTIABLE.

Mark_Mist

furac40 said:

The Consumer Rights are NON-NEGOTIABLE.

Appalling how Pentagon treated you and how easy was for them to disregard statutory customer rights.

Great summary furac40.

mobileron

Glad u mentioned there name we can all go elsewhere.

visidigi

Mark_Mist said:

furac40 said:

The Consumer Rights are NON-NEGOTIABLE.

Appalling how Pentagon treated you and how easy was for them to disregard statutory customer rights.

Great summary furac40.

You know its against forum rules to have more than one account right?