Sainsbury grocery beware about fresh bread items

KxMx

I often have issues with Tesco sending short dated items without highlighting them. 

sarah1972

MrsStepford said:

Short-dated stuff should be reduced or free, not full price ! If Waitrose has to use short-dated or reduced price food to fulfil an order from me, they send it out as a freebie. Other supermarkets should do this too.

Most bakery breads are best before the day they are cooked on. Why should they be reduced or free ? 

So are you saying that all supermarket bakeries should bake their fresh bread on the day to give it away 🤷‍♂️

MalMonroe

aLot428 said:

And I could tell from my recent experience, Sainsburys twitter team is utterly unfriendly and just ignore anything I mentioned

To sum up Sainsburys twitter team just acted like laughing at the customers and happy to know they were tricked and make fool of their customers

May I also mention, if I shopped in Sainsburys/ Tesco instore at fresh section, any short day items would clearly labelled (and lots of time with offers).  I don't understand why Sainsburys treated online customers in such way. In my case, my delivery came at 9pm so they expected the customers finished all the breads within hours(?)

I have to say that Sainsbury's have been my saviour. The person I live with and I are extremely vulnerable and we have been using their delivery service for years prior to covid. 

I cannot agree with you that their twitter team is unfriendly - they never have been with me. 

If anything goes wrong, we phone them as soon as we notice and they are friendly and helpful. Occasionally we have used twitter without any problem.

They have never 'acted as if they were laughing at customers' where our deliveries have been concerned. 

If your bread was at the date limit you should have phoned and they would have immediately deducted the amount from your bill. And if they didn't, then that's a matter for a complaint.   

Please note that if you are trying to encourage people to stop using Sainsbury's online delivery service, the forum rules state -

"We appreciate emotions can run high should you experience poor service from companies, but we cannot accept active calls to boycott organisations as we are unable to verify the service you received."

Rosa_Damascena

I have no problem buying short-dated bakery products as long as they have a YS on them and I can take my pick. Your man at Tesco said himself he'd eat OOD bread. Would he pay full whack for it? I think not!

However I wouldn't expect to be palmed off with them if it was part of a delivery. I doubt I'd make a fuss, just feed back and make a mental note not to repeat.

peb

As mentioned though all bakery bread is dated the day it's baked, so I'm confused as to why several breads were ordered from the bakery.   

karenccs67

sammyjammy said:

If it was baked in store bakery items wouldn't they all have that days date on them?

Yes, anything baked/made instore such as bread & pizzas from the counters would have today & tomorrows date.