Sainsbury grocery beware about fresh bread items

aLot428

I shopped with Sainsbury grocery online first time lately.

I had my order delivery on night slot and found out all the breads had its best day end on that delivery day (please note I know best day only a guideline etc)

so I contact them and they just send me the link page and it state -

 (Short Life Policy- Items classed as having a short shelf life are items dated today’s date or tomorrow. Some items, such as fresh bread and prepared salads have a naturally short product life.

We’ll highlight any short life items in the email we send with your e-receipt, so you can easily check. You can refuse delivery of short-life products and we will automatically process a refund for the items. 

If these items are not highlighted to you by the driver or on your e-receipt, please contact us and we will resolve this for you.)

Obviously I had not be alerted (on their bakery pages nor the driver/ emails/ e-receipt and I end up with loads of bread with such short life day

so shoppers please be very aware

The_Unready

You said 'all the breads', which I've inferred as meaning that you bought several items from the bakery?

Were you planning on eating it all soon after delivery, or was some destined for the freezer?

aLot428

May I share with my some other grocery online experience (to compare with Sainsburys)

Ocado/Asda would show fresh item shelf days, sometimes thing happened they send me short day, they listened and help me out in friendly way.

Iceland had send me items with short day (labelled on item) and treat it as "free item" auto.

aLot428

And I could tell from my recent experience, Sainsburys twitter team is utterly unfriendly and just ignore anything I mentioned

To sum up Sainsburys twitter team just acted like laughing at the customers and happy to know they were tricked and make fool of their customers

May I also mention, if I shopped in Sainsburys/ Tesco instore at fresh section, any short day items would clearly labelled (and lots of time with offers).  I don't understand why Sainsburys treated online customers in such way. In my case, my delivery came at 9pm so they expected the customers finished all the breads within hours(?)

aLot428

The_Unready said:

You said 'all the breads', which I've inferred as meaning that you bought several items from the bakery?

Were you planning on eating it all soon after delivery, or was some destined for the freezer?

Hi, I could not finish them all at once so I packed them in sandwiches the next day after delivery and shared with my colleagues (obviously I told them those bread were short day and the whole story when I offered the sandwiches)

aLot428

aLot428 said:

The_Unready said:

You said 'all the breads', which I've inferred as meaning that you bought several items from the bakery?

Were you planning on eating it all soon after delivery, or was some destined for the freezer?

Hi, I could not finish them all at once so I packed them in sandwiches the next day after delivery and shared with my colleagues (obviously I told them those bread were short day and the whole story when I offered the sandwiches)

PS sorry first time used this forum, I am not good to do editing, I forget to mention from my last reply :

In my opinion, it is not good to freeze them, I mean if I unfreeze them and put them to oven, it would not taste good

aLot428

Hi, I just want to alert shoppers with my experience and I am not good/use with social platform.  I wish you all well and a good day

aLot428

The_Unready said:

You said 'all the breads', which I've inferred as meaning that you bought several items from the bakery?

Were you planning on eating it all soon after delivery, or was some destined for the freezer?

hi, sorry I mistook your message, I ordered them and I expected their shelf days within 2-3 days (like all my other online grocery stoppings).  In my opinion, they were not good to freeze and unfreeze. I suppose to have them as breakfast and lunch.

Anyway I just want to let other shoppers know about this so they know what they are ordering.

coffeehound

What type of bread was it?  Some breads have longer lives than others; shortest is probably baguettes that have a shelflife of one day.

Waitrose have a policy that everythinng should have two clear days life left on delivery.  They might throw in a short life item for free if there's nothing fresh

MrsStepford

Short-dated stuff should be reduced or free, not full price ! If Waitrose has to use short-dated or reduced price food to fulfil an order from me, they send it out as a freebie. Other supermarkets should do this too.

sammyjammy

If it was baked in store bakery items wouldn't they all have that days date on them?