Costco/forest garden - cabin order cancelled after failed delivery

TELLIT01

Order from another supplier, and provide them with ALL relevant information about access to the location it is to be erected.  Best way would be to order from a local suppier who will also erect.  Tell them to inspect access before confirming the order.

Aylesbury_Duck

happypie said:

Aylesbury_Duck said:

No, you don't have a claim against either party.  I'm afraid this was your failure to provide a secure means of accepting and storing the cabin.  You shouldn't expect a retailer to just dump a large building kit on the pavement and drive off, and I'm actually pleased they didn't.

Your preparation doesn't need to go to waste.  Just re-order from Costco or somewhere else, but this time have your fitters/friends/team/whoever there at the time to immediately take it to the garden.

They wouldn't deliver even on re-order as they cancelled this one mentioning reason that its unsafe to deliver at my address.

My preparation was done for this sole reason, I removed existing shed, put concrete base for this only.

My point is that they saw the video of my pavement and access, and agreed delivery plan with me which is dropping on pavement and I was to arrange to bring it inside.
Now either they should have said clearly that I will need guys available immediately. Or they should attempt another delivery and I make sure guys are there.
Cancelling order seems unfair.

It may seem unfair, but it isn't.  You're no worse off when it comes to your contract with Costco.  You have two choices.  Persuade Costco you can meet their delivery requirements and re-order, or order from elsewhere.

Costco owe you nothing for the preparatory work to your garden.  You carried that out independently, it wasn't part of the contract with Costco and you can still make use of it, anyway.

MobileSaver

happypie said:

Now on delivery day, they said they can't deliver on pavement unless I have team ready to move cabin.
I said I was not informed of that

Sorry, I have to agree with other replies, it's no-one else's responsibility to tell a considerate and law-abiding citizen that they cannot use a public pavement to store their goods.

Your team should have been ready on the delivery day and you have zero claim against the suppliers.

Ergates

happypie said:

Aylesbury_Duck said:

No, you don't have a claim against either party.  I'm afraid this was your failure to provide a secure means of accepting and storing the cabin.  You shouldn't expect a retailer to just dump a large building kit on the pavement and drive off, and I'm actually pleased they didn't.

Your preparation doesn't need to go to waste.  Just re-order from Costco or somewhere else, but this time have your fitters/friends/team/whoever there at the time to immediately take it to the garden.

My point is that they saw the video of my pavement and access, and agreed delivery plan with me which is dropping on pavement and I was to arrange to bring it inside.
Now either they should have said clearly that I will need guys available immediately. Or they should attempt another delivery and I make sure guys are there.
Cancelling order seems unfair.

They saw the video and agreed a plan for your delivery.  *You* then failed to make the requisite arrangements as agreed.  That you didn't know you'd have to have the people ready and waiting isn't their fault, that should have been self-evident.

Given they've already incurred the costs of one failed delivery because you didn't make appropriate arrangements, I can understand their reluctance to try again.

theonlywayisup

happypie said:

My point is that they saw the video of my pavement and access, and agreed delivery plan with me which is dropping on pavement and I was to arrange to bring it inside.
Now either they should have said clearly that I will need guys available immediately. 

They agreed a delivery plan of 'to the pavement'.  That is not the same as abandoning on the pavement.  It is 100% common sense that you should have persons ready at the point of delivery, not hours or days later. 

If another company agrees to supply and deliver at the same terms, then you will need to be there to accept delivery.  No reputable company will dump items on the pavement without having someone there to accept the delivery. 

Manxman_in_exile

Alderbank said:

...You and Costco are not that far apart. You want to buy that cabin and they do want to sell it. Build bridges - ask them to re-deliver and promise that next time you will have enough manpower ready to move the cabin off the highway to your prepared site.

Aylesbury_Duck said:

... You have two choices.  Persuade Costco you can meet their delivery requirements and re-order, or order from elsewhere...

As above