Company unable to deliver but charge in the £100's for non delivery

kernow999

maisie_cat said:

Most of these types of delivery in my experience are for delivery to the kerbside only or make the customer responsible for determining whether their drive is suitable. check the t&cs to see what they have included.
I have lots of deliveries that are roadside only, and we trolley stuff down, it's not the suppliers fault that we have a non standard driveway. 

whoops, i did put drive, its a tarmac road. so drop off is kerbside, this road then leads to other houses

Thrugelmir

kernow999 said:

thanks all, there are no formal t and c s, agreement is on a email, only stipulations are
1) access require for 26 tonne lorry
2) no overhead cables

My local merchant is clear about delivery

• Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight.
• Please notify us of any delivery constraints in advance, example, weight limit, tight street access. If the vehicle is unable to deliver due to access, your order may be returned to us or the carriers depot where storage charges and redelivery charges may be added.

kernow999

Thrugelmir said:

kernow999 said:

thanks all, there are no formal t and c s, agreement is on a email, only stipulations are
1) access require for 26 tonne lorry
2) no overhead cables

My local merchant is clear about delivery

• Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight.
• Please notify us of any delivery constraints in advance, example, weight limit, tight street access. If the vehicle is unable to deliver due to access, your order may be returned to us or the carriers depot where storage charges and redelivery charges may be added.

I agree, clear enough, i would copy email on here, but not sure how to do it, but the terms are as i stated.

kernow999

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kernow999

jimbo6977 said:

You could look at this 2 ways I suppose. On the one hand it could be judged that the consumer has frustrated delivery. On the other hand, how on earth could the consumer reasonably know the limitations of the trader's means of delivery? 

i agree, what is a steep slope? what are the limitations of the crane?

DB1904

kernow999 said:

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Is the slope opposite the woodlands hotel?

kernow999

DB1904 said:

kernow999 said:

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Is the slope opposite the woodlands hotel?

No, when i try to post a pic it says "body is 6 characters short" what does this mean

Manxman_in_exile

I think it means you haven't put enough characters in your post.  I think there's a minimum of ten.  (I think you can always use the space bar as a filler).

kernow999

Manxman_in_exile said:

I think it means you haven't put enough characters in your post.  I think there's a minimum of ten.  (I think you can always use the space bar as a filler).

thanks, i see, you always want to write something, but yes i will tap the space bar in future thanks

pinkshoes

kernow999 said:

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Well there are no mention of their expectations of what is acceptable for a 26 tonne lorry. So unless you are an expert, then I would assume this means no very narrow roads or bridges with weight limits.

Also, having looked at their website and their T&Cs, especially under delivery (evanstransportation in North Devon?) then they only mention about charges if the goods cannot be delivered in a timely manner, and nothing about delivery requirements.
https://www.evanstransport.co.uk/images/certificates/Evans_Transport_Terms__Conditions_2021.pdf

(apologies if that is the wrong company - they have the same logo as above).

In which case, I think it would an unfair T&C to expect you to pay as you would not be expected to know the requirements for a 26 tonne lorry, nor did they give you any guidance to the restrictions.