Credit Card Fraud? Please Help

james00744

I received 2 OTP text earlier, which basically say, ""Your OTP: ##### for your registration request at DATE TIME on your Aqua card ending ####. Contact us if this wasn't you.

Now, they don't appear to allow non-customers to contact them, as when I ring, it says my number is in their system and asked for my DOB... when I said my DOB it said it wasn't recognised and just asking me over and over and over again - it's impossible for me get in touch with their fraud department, as the loop starts again.



Any advice?

james00744

By the way - I don't have an Aqua card.

marcia_

 To me looks like someone might gave input the mobile number wrong, hence you getting the txt snd not the card holder 
 have you tried online chat etc if they offer it 

james00744

marcia_ said:

 To me looks like someone might gave input the mobile number wrong, hence you getting the txt snd not the card holder 
 have you tried online chat etc if they offer it 

Thanks for the reply.

I've tried everything Marcia - they won't let me contact them on my phone, as they see me as a customer and want my DOB.

There have no online chat from what I can find.

[Deleted User]

It doesn't sound like anything to worry about. The person concerned will eventually twig and correct their number.

marcia_

 No cant find it myself, just phone or via online account/app. 

 If you want them to delete your number and check for fraud make a complaint 

Complaints Department

PO Box 700

Leeds

LS99 2BD

james00744

marcia_ said:

 No cant find it myself, just phone or via online account/app. 

 If you want them to delete your number and check for fraud make a complaint 

Complaints Department

PO Box 700

Leeds

LS99 2BD

I've managed to get through so waiting - not sure if my DOB was accepted, or incorrect... I've been on hold for 10 minutes, but will continue to wait.

Am I covered if somebody sets up a card in my name?

james00744

marcia_ said:

 No cant find it myself, just phone or via online account/app. 

 If you want them to delete your number and check for fraud make a complaint 

Complaints Department

PO Box 700

Leeds

LS99 2BD

Spoken to someone - they say they can't find my number on their system, or address, yet it's the registration process where the OTP refers to - somebody trying to register a new account.

[Deleted User]

james00744 said:

marcia_ said:

 No cant find it myself, just phone or via online account/app. 

 If you want them to delete your number and check for fraud make a complaint 

Complaints Department

PO Box 700

Leeds

LS99 2BD

I've managed to get through so waiting - not sure if my DOB was accepted, or incorrect... I've been on hold for 10 minutes, but will continue to wait.

Am I covered if somebody sets up a card in my name?

Covered how? Someone has made a mistake in entering their number. It could be fraud but if so, it would require them to have your address which would normally point at being someone close to home

james00744

Deleted_User said:

It doesn't sound like anything to worry about. The person concerned will eventually twig and correct their number.

Cheers. I just thought it was strange that the automated line said my number was in their system and asked for my DOB, yet I managed to speak to 2 people and both say my number isn't in their system - also checked my Post Code. So that's what made me concerned.