TFL pay to drive autopay service

davehowe

Hi I recently (in a hurry) downloaded and set up the TFL pay to drive app and thought the auto pay would be a good way to go. I didn't think things through and didn't check my car details before signing up. Turns out I don't have to pay the ULEZ charges for my car, so happy days! Then I thought if I don't need to pay why keep the auto pay account. So 24 hours after starting it I sent an email asking if I can change my mind. The response I got back was yes we have cancelled it for you, please pay the £10 annual fee before we close your account. I know I got myself to blame for not thinking things through, but shouldn't there be a cooling off period for agreements like this, clearly I made a mistake and don't want the service so should I have to pay? I've sent in a query asking out of goodwill if this charge could be dropped, we will see!

monkeys_uncle

Just in case anyone (like me) comes across this article, TFL Autopay no longer charge an annual fee.