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Scottish Power ignore Ombudsman
Hoping for a quick answer:
Short version, erroneous transfer to Scottish Power in March 2019.
Lots of messing about, resulting in Ombudsman decision Oct 2020. They were told to send an accurate bill, bill at the lowest rate available, back bill from that date.
Bills have not changed and still show credits from another customer, so obviously not accurate. Several requests via the Ombudsman to sort it out and Scottish Power are basically ignoring them.
Is there any way of forcing Scottish Power to sort it out?
Thanks in advance,
David
Short version, erroneous transfer to Scottish Power in March 2019.
Lots of messing about, resulting in Ombudsman decision Oct 2020. They were told to send an accurate bill, bill at the lowest rate available, back bill from that date.
Bills have not changed and still show credits from another customer, so obviously not accurate. Several requests via the Ombudsman to sort it out and Scottish Power are basically ignoring them.
Is there any way of forcing Scottish Power to sort it out?
Thanks in advance,
David
0
Comments
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Put together a Small Claims Court claim for the amount you are owed and send SP a ‘Letter Before Action’. You can use the Ombudsman’s Decision in support of your case.0
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