Credit Card Not Showing Full Refund In Balance

tevezratman

Hi Guys,

I recently purchased a item for £928.87 and put it on a new credit card with (£3000 max spend) solely for this purpose.
During this week, I requested a refund from the merchant and the refund now shows up as a transaction on my credit card statement as +£928.87

The current balance shows up as minus - £750 and the statement balance shows up as £178.87.

I would have it would have shown up as - £3928.87 ????

P.S This credit card has only been used for the 1 purchase

Please can someone advise as I am confused? 

[Deleted User]

Wait until the balances clear properly 

If your card has generated a statement in the mean time that will be a problem, you may end up having to pay the statement amount and then will have a credit which you can get back into your account

born_again

So have you been issued a statement between debit & credit? 
Not all credits count towards payments.

Even at best with no other usage it should only show £3000 as you in effect have no spend.
So not sure how you work out a extra amount of £3928.87. As you have spent 928.87 & received 928.87 back.

It would be odd for a credit to show given you only (this week) requested it on Monday & it shows as a statemented amount on tuesday.

tevezratman

Born_Again - That's exactly what I see below and actually refund credited on 17th February 2022. The current balance is showing -£750.00 when it should have just shown £928.87.

Does anyone get where I am coming from?

eskbanker

The statement balance will be the balance on the date the statement was generated, before the refund was made, so if you owed them £178.87 a week or two ago, then the subsequent refund has now reversed that debt and left them owing you £750, hence the current balance of -£750....

born_again

So as above. 

Elmer_BeFuddled

You also paid £150 by direct debit 01/02/22

eskbanker

Elmer_BeFuddled said:

You also paid £150 by direct debit 01/02/22

If I was a betting man, I'd go for OP also paying £150 in each of the previous four months before that too....!

born_again

Mmm.
So Op when was the purchase actually made?