We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Octopus switchover problems
Hello everybody,
I’m having some issues with my energy provider Octopus. I moved into a new property in November and EDF was supplying the electricity. I called octopus my provider from previous for a switch over which was meant to take place on the 17th December. I have had a bill for 200 pound from EDF for electricity so I called octopus and they said EDF have been rejecting the switchover for the electric, dunno the reason? so I called EDF and their saying no switchover has been requested? I am still being billed by Octopus and it’s showing usage on their website for electricity. I’ve called their customer service too many times now and get fobbed off with another date. Have had 3 or 4 dates off them for a switchover now and my emails are being ignored. I have confirmed meter serial with both providers and all I’m getting is 2 bills
Anymore I can do?
Anymore I can do?
0
Comments
-
1st question. Did you sign up with EDF when you moved in, provide them your details and meter readings etc?
If yes, then we can look at other things. If no, then that's the 1st potential problem.1 -
Yes I called them straight away created an account and paid the first bill.The gas supplier I had no issues switching that was utilita0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 348.7K Banking & Borrowing
- 252.3K Reduce Debt & Boost Income
- 452.5K Spending & Discounts
- 241.3K Work, Benefits & Business
- 617.9K Mortgages, Homes & Bills
- 175.8K Life & Family
- 254.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards