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How do I cancel auto-renew on car insurance policy (Aviva)
Ms_Chocaholic
Posts: 12,703 Forumite
I have a car insurance policy with Aviva that is due to end in a couple of weeks. I received the renewal paperwork in the post and it states it's on auto-renew so I need to remove that (I always shop around).
I tried logging into my account but couldn't remember the password, asked for a password reminder (several times) but no email/link has arrived. I found an online form I could ask them to remove auto renew and sent that off yesterday but got a reply to say I need to log in to my account.
I did try calling them before I tried the online route but my policy is apparently an online policy and after the announcement said I needed to do it all online it cut me off.
Is my only option the Complaints Dept?
Thrifty Till 50 Then Spend Till the End
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
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Comments
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Have you checked your spam folder for the emailFTB - April 20201
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SaverRate said:Have you checked your spam folder for the email
Yes several times, nothing in there.
Thrifty Till 50 Then Spend Till the End
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time0 -
Can you email/live chat them and explain your not getting the turn off auto renew option? If not then yes try complaints.
I know on the Aviva Brands - QuoteMeHappy & General Accident (Assume same system as Aviva) you log in and can turn off auto renew easily but without being able to log in I’m not sure what else to suggest?FTB - April 20201 -
Are you with an email provider that filters spam before it gets into your inbox and doesn't show you what it has filtered out? e.g, Apple (you wouldn't know if it has been spam filtered in this case)Ms_Chocaholic said:SaverRate said:Have you checked your spam folder for the email
Yes several times, nothing in there.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
Thanks everyone. No definitely not in spam as my partner has an account with them and same provider for email address and that worked fine.They don't have live chat that I can see - I tried logging in from my partner's account to see if I could do it that way but I couldn't.I've emailed the CEO, hopefully I'll hear something this week, failing that it'll have to be the Complaints Department.Thrifty Till 50 Then Spend Till the End
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time0
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