HP 5032 Printer/Scanner

tony6403

For no apparent reason this device no longer prints. When trying to use wi-fi the laptop shows "error". I tried connecting the cable to see if that would do the trick but oddly this produces a message "offline".
We downloaded HP's App and this has not enabled any printing.
I would be very grateful for any suggestions.

GDB2222

https://support.hp.com/ie-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/troubleshooting

grumpycrab

If still stuck, factory reset and then try cable again.  For belt and braces approach also remove the HP printer from computer printer settings and reboot. (printer should be auto-recognised when next connected with cable).

Restore the printer to the original factory defaults as follows

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch
( Setup ).
2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.

joanneharris

I had no end of trouble with my HP WiFi printer. Always having connection issues. Try doing a Windows update to see if the driver needs updating. This fixed mine a couple of times. However, it eventually stopped fixing it and I gave up trying to sort it.  Even had a very techie person struggle with it. Replaced with an Epson WiFi printer that basically is the same age/spec but have had zero issues in terms of connections.

[Deleted User]

It might not be relevant  but, justvin case, my HP printer went off line.  It took me a few days to realize that it was because the Wi-Fi had not been connected to my new router.

Once I followed the instructions (I was pleased to be successful after a few atrempts) the printer worked normally again.

Crimson