HP 5032 Printer/Scanner

For no apparent reason this device no longer prints. When trying to use wi-fi the laptop shows "error". I tried connecting the cable to see if that would do the trick but oddly this produces a message "offline".
We downloaded HP's App and this has not enabled any printing.
I would be very grateful for any suggestions.

Forgotten but not gone.

Comments

  • GDB2222
    GDB2222 Posts: 25,939 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
  • grumpycrab
    grumpycrab Posts: 5,012 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    edited 21 February 2022 at 12:55PM
    If still stuck, factory reset and then try cable again.  For belt and braces approach also remove the HP printer from computer printer settings and reboot. (printer should be auto-recognised when next connected with cable).

    Restore the printer to the original factory defaults as follows

    1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch
    ( Setup ).
    2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.

    If you put your general location in your Profile, somebody here may be able to come and help you.
  • I had no end of trouble with my HP WiFi printer. Always having connection issues. Try doing a Windows update to see if the driver needs updating. This fixed mine a couple of times. However, it eventually stopped fixing it and I gave up trying to sort it.  Even had a very techie person struggle with it. Replaced with an Epson WiFi printer that basically is the same age/spec but have had zero issues in terms of connections.
  • It might not be relevant  but, justvin case, my HP printer went off line.  It took me a few days to realize that it was because the Wi-Fi had not been connected to my new router.

    Once I followed the instructions (I was pleased to be successful after a few atrempts) the printer worked normally again.

    Crimson
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.7K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 452.9K Spending & Discounts
  • 242.7K Work, Benefits & Business
  • 619.4K Mortgages, Homes & Bills
  • 176.3K Life & Family
  • 255.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.