Free loan laptop

Sandtree

Not wanting a debate on the virtues of Apple but wanted to know people's direct experience...

Need a new laptop for a week on Monday, the Apple laptop I was intending to buy at some point in the future has a 2-3 delivery timescale. Apple have stated they have a 14 day no quibbles return policy thats really 30 days in practice and that includes if the item has been used and therefore suggested buying two laptops... one that is in stock now so it can deal with the immediate need and then send it back for a full refund when the one I actually want turns up. Which basically means I get a free loaner with just a deposit in case I dont return it etc. This was in live chat so have the transcript, also called them after (all calls recorded) and the agent confirmed the same

Was wondering if anyone had actually used the no quibbles return and was it actually no quibbles? 

[Deleted User]

That returns policy isn't Apple specific, any most online orders are protected via the distance selling regulations and are subject to the 14 day returns and no reason needs to be given.

Your terms are that you have proof of purchase, goods are returned with all accessories and original packaging. In particular with Apple products you must make sure you haven't activated features such as iCloud that locks the device to yourself.

Sandtree

[Deleted User] said:

That returns policy isn't Apple specific, any most online orders are protected via the distance selling regulations and are subject to the 14 day returns and no reason needs to be given.

Your terms are that you have proof of purchase, goods are returned with all accessories and original packaging. In particular with Apple products you must make sure you haven't activated features such as iCloud that locks the device to yourself.

No, they say you can activate iCloud and fully use the device... ie there is no argument about "excessive handling"

Neil_Jones

No such thing as a free lunch. There has to be a catch somewhere.  If it sounds too good to be true it usually is.  This sounds that.

Sandtree

Neil_Jones said:

No such thing as a free lunch. There has to be a catch somewhere.  If it sounds too good to be true it usually is.  This sounds that.

I guess most would argue the £2,200 price tag on the one I'd buy and keep is where the excess monies come from to have such a flexible policy.

[Deleted User]

Sandtree said:

Deleted_User said:

That returns policy isn't Apple specific, any most online orders are protected via the distance selling regulations and are subject to the 14 day returns and no reason needs to be given.

Your terms are that you have proof of purchase, goods are returned with all accessories and original packaging. In particular with Apple products you must make sure you haven't activated features such as iCloud that locks the device to yourself.

No, they say you can activate iCloud and fully use the device... ie there is no argument about "excessive handling"

What I meant is locking the device out, if you properly activate iCloud, nobody else can ever use the device again. It is in the Apple T&C for returns:

https://www.apple.com/uk/shop/browse/open/salespolicies#topic-1



So you need to de-activate before returning.

Sandtree

[Deleted User] said:
So you need to de-activate before returning.

Given that failing to deactivate it means the computer would likely have all your contacts, diary, passwords, credit cards and means the device can be used as 2nd form factor authentication for ApplePay etc you'd hope that anyone would want to deactivate it before returning it irrespective of the T&Cs