TASTECARD Overcharged for cinema vouchers and not yet refunded from 6th Feb 2022

I recently purchased cinema vouchers from Tastecard for Odeon cinemas.
2 x adult tickets came to a total of £11.50
When I went to book on the Odeon site I was charged an additional £2.95 per person. Not ideal but it still worked out just slightly cheaper than the full price tickets.

However when I checked my bank Tastecard had taken £41.49 from my account.
More than 3x the original £11.50 amount!

I contacted through their website - as it's virtually impossible to contact them any other way - on 6th Feb.
I received a reply advising I would have the difference refunded within 5-7 working days.
It's now 17th Feb - well over the 7 working days later - and I still have no refund.
I've emailed and contacted them again through their website but as yet no response.

Has anyone experienced similar?
Does anyone know if a contact telephone number where you can actually speak to someone?

Thanks
L

Comments

Meet your Ambassadors

Categories

  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449K Spending & Discounts
  • 233.8K Work, Benefits & Business
  • 605.7K Mortgages, Homes & Bills
  • 172.4K Life & Family
  • 246.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards