Vinted returns policy

rebeccalous

Hi. Wondering if anyone had any trouble with vinted Returns?

I received so,e damage shoes where all the soles had split but the seller failed to mention this. I opened a case and vinted said the seller had to provide their return address. 3 days later I got the package ready to send the next at. Tracked at my cost. The buyer also pays buyer protection fees

i added the tracking the next day to be told by vinted that I missed the 3 day return period and the funds were released to the seller and the case was now closed. The shoes were already on their way back

I have gone back and forth with them, checked all their terms and there is absolutely no mention of a 3 day return policy. Am I right in thinking by law a buyer has 14 days to return a damaged item under the consumer rights and distance selling? I feel like this surely is breaking some sort of law only giving someone 3 days to return 

Buster_Danog

From the Vinted website here

"How to get a refund?

There are 4 steps to claiming your refund:

1. Submit your claim in 2 days (after the order status updates to “Delivered”)
2. Chat to the seller or contact us
3. Return the item
4. Receive a refund

1. Submit your claim in 2 days..."


They seem to put make the terms clear. It is one of the main differences compared to ebay and is one reason I don't like buying from Vinted. I don't know if distance selling regulations apply to used goods.

pinkshoes

On the basis you have the seller's address, then just send a letter before action giving them 7 days to refund (once tracking shows delivered) otherwise you will take them to court for all costs.

rebeccalous

Thank you both. I did open a case within the 2 days as in their terms. But when I returned it on the 4th day and sent tracking they said I was outside of their 3 day return period. I’ve scoured their terms and there’s no mention of a 3 day return period any where 

I messaged the seller with my bank details when the tracking showed they were receive giving her 2 days. 

I’m attempting a chargeback through my bank but if that doesn’t work I will definitely go via a small claims court. The amount isn’t huge, £50. But they have them back and said they will not refund, so it’s more principle 

hoping my bank sort to make things a little easier 

Buster_Danog

It's under the dropdown section on this page under the title "can't find an agreement with the seller"

"Can’t find an agreement with the seller

Ask us to step in

We can help you solve this issue. Just send us photos of the item proving that the item was described incorrectly:

1. Select View issue details in your conversation screen
2. Press Contact us at the bottom of the issue screen (check the small font)
3. Press Agree and submit

Next steps

We will check your proof and give the seller 2 days to send you all the details you may need to arrange the return. If they share these details with you, please:

1. Send the item to the seller in 3 days using a tracked shipping method. You should pay for return shipping, unless the seller agrees otherwise. We do not issue return labels.
2. Send us the following info:

• Valid tracking number of the parcel
• Photo of the item in the packaging
• Photo of the shipping label (with tracking code, sender’s and recipient’s names visible)"