Signed For Drama

mimi1234

Hi,

Sold an item. Use the address on the eBay page. Let's say 100 Moomin Road. Paid for and posted at the Post Office. 

2 days later - message from buyer saying the item has been delivered but not to my address. Can you tell me who you sent it to and where. Checked the address on eBay and the proof of postage. Post Office put 10 Moomin Road and not 100.  

I apologised to the buyer who said not a problem, it's only down the road, I will go fetch it. Within 20 minutes, I got a lovely message and very positive feedback (I sent them a big bottle of fancy body lotion as I am decluttering). I asked the buyer what the address was on the parcel and she said it was 100 Moomin Road.

How does that work?  If the address on the parcel was 100, why would they take it to 10?  
Do you guys check your proof of postage? I just take it and walk off without giving it a second thought - obviously need to check going forward.
If I were to send the buyer £5 or so to say sorry, can I do it via eBay?  This new managed payment thing goes right over my head.

Thanks for your help,

GadgetGuru

I always keep my proof of postage. 
As soon as the tracking shows it has been delivered, and hence the eBay record shows delivered, I dispose of the tracking receipt. 

Seems in your case the postman/woman just made a mistake and delivered to the wrong door....

theoretica

Did you buy a label - with barcode - at the post office?  That may have had the address complete with the typo from the counter encoded and been used for automatic sorting.  If you want to investigate further, did the postcode match 10 or 100?

Ms_Chocaholic

Is there 100 houses in the road

Pollycat

The proof of posting is just that - proof that you've handed over a parcel and showing postcode and house number.

It has no effect on what address the parcel is delivered to.
If you put the correct address on the parcel, it should have been delivered to that address (regardless of what the proof of posting says).
It is a mistake by the person delivering the parcel.

(just to say I always label my own parcels)

fenwick458

Pollycat said:

It has no effect on what address the parcel is delivered to.

well it's seem to have had an effect here.

or is it a total coincidence that the post office put the wrong address in (10) and it was also delivered to 10

soolin

fenwick458 said:

Pollycat said:

It has no effect on what address the parcel is delivered to.

well it's seem to have had an effect here.

or is it a total coincidence that the post office put the wrong address in (10) and it was also delivered to 10

The post person though can only see the label, how do they know what’s on the receipt? If it was delivered to number 10 then the label must have said that. The only alternative is that it is a massive co incidence. 

custardy

Posties dont go by addresses on horizon labels unless for example the address label gets damaged.
                                                     

theoretica

But the postie gets the mail after it has been sorted by machine into postcode and number order and might not notice an extra 0 in the address if the machine had put it in a different place.

This is parcels - but mentions addresses coded into barcodes in some cases and I am sure it has only been increasing.

https://www.parcelandpostaltechnologyinternational.com/news/sorting-systems/royal-mail-rolls-out-advanced-technology-to-speed-up-parcel-sorting-in-its-bristol-mail-centre.html

custardy

theoretica said:

But the postie gets the mail after it has been sorted by machine into postcode and number order and might not notice an extra 0 in the address if the machine had put it in a different place.

This is parcels - but mentions addresses coded into barcodes in some cases and I am sure it has only been increasing.

https://www.parcelandpostaltechnologyinternational.com/news/sorting-systems/royal-mail-rolls-out-advanced-technology-to-speed-up-parcel-sorting-in-its-bristol-mail-centre.html

You have a vison of a very modern RM set up Parcel sort machines are in mail centres and sort by postcode to delivery office level at best. Mail sorting is a filtering affair with different level of sorting.
Parcels are hand sorted in delivery offices and in the majority of mail centres