Free cancellation hotel not honoured

Manxman_in_exile

bluegoldie said:

Spanish law in this instance. We have travel insurance but because of the query over the free cancellation have had to go the long winded way around it! Flight refund was sorted no trouble that was straightforward! The hotel on the other hand has been a minefield!!

Not being funny, but... why didn't you mention earlier that the hotel booking was subject to Spanish law?  It's probably similar to UK law, but it might have been helpful to know from the outset.

What law was the flight booking subject to?  Same jurisdiction or different?

cx6 said:

The cancellation would be for the whole contract ie you could have cancelled and got your £8373.10 back

It is up to each person to have appropriate travel insurance in place to cover them for their individual £837.31

And if I were booking - and paying - on behalf of a party of ten, I'd make sure myself that they all had insurance.

MobileSaver

bluegoldie said:

1) booked a hotel directly for a party of 10 people, 4 rooms between us. 
3) included in the price was "free cancellation cover" reading the small print there was no specific detail about "cancellation" I.e only covered if whole party was cancelled or room etc, so as we paid per person with the flexibility safe to assume we are also covered as individuals.

I agree with others and am afraid your assumption was incorrect.

You didn't cancel the booking using "free cancellation cover", you amended the booking and so refund policies are subject to whatever T&Cs you agreed to.

bluegoldie

Just to update.

They have contacted  after the complaint escalation request and will honour the refund for the guest. 

Thanks for the advice