BRITISH GAS AND THE ENERGY OMBUDSMAN

SimbaKing

Hi I need some help.  In Feb 2020 I took a British Gas complaint to the Energy Ombudsman. A decision was reached by the Energy Ombudsman and I was offered a solution.  I accepted.  In Feb 2022 I have learnt the British Gas did not implement the agreed decision. BG have told me the EO case is out of time now, we need to draw a line about their mistakes in the past as they can't turn back the clock!  Apparently the Energy Ombudsman has NO POWERS to force British Gas to implement what was agreed.  I also have also a second British Gas Complaint with the EO which they still have.  I was locked out of full access to my British Gas Energy account. (This is why I couldn't see implementations of case 1, still can't).   I was paying a direct debit and had a credit of £500.  I fought hard to get British Gas to listen to my issues but no avail. They blamed my technology.  Only when the Ombudsman got involved have they resolved the technical issues on their side.  Our Credit went to a large debt overnight.  We had no way of factoring this large increase into a budget and I feel strongly that British Gas's woeful handling of the complaint played a part in the financial position we find ourselves in.
If the Energy Ombudsman has no power then what is the point of taking a complaint to them?
Where can I go from here?
Any support or help would be welcome

Gerry1

Welcome to the forum.

Try the Small Claims court?  You'd probably win, especially as the Ombudsman has ruled in your favour.

Try telling the BG CEO that this will be your course of action (details at the ceoemail site which is a dot com).

You might find that BG cave in and/or don't even bother to turn up.

Please come back and tell us the final result.