E-on next email

johnbhoy70

Hi,

I run my mum's E-on next account for her and i just noticed an email from a couple of days ago saying 'we're sorry to see you go'. Thing is, this is news to me. It's an online account and to be honest my mum doesn't own a computer and having spoken to her she has had no contact with them. I've responded and asked them to halt it and also asked for the details behind it.

It does state in the body of the mail-

'Sometimes an energy switch happens by mistake and you might not have asked us to change supplier. We know it's frustrating and we'll help you sort it out, just reply back and tell us so we can stop your energy transfer straightaway'

Not too sure what that means.


Anyone else had similar??

Verdigris

Erroneous transfers do happen occasionally. There is a 14 day cooling-off period, so as you appear to have responded within that time, Eon Next should block it.

Brie

Check her bank/card statements just to be sure nothing else is happening.

johnbhoy70

Verdigris said:

Erroneous transfers do happen occasionally. There is a 14 day cooling-off period, so as you appear to have responded within that time, Eon Next should block it.

Thanks. Yeah, i suppose the email does cover that. I've also asked for the details just to make sure there's nothing more to it.

tomvilla21

Could be that a neighbour is trying to change supplier and selected your moms address by mistake this does happen. 

If you haven’t heard anything from eon next in 3 days send another email. They should be able to object to the supply leaving. Also use Facebook messenger to get responded too quicker than emails. That’s always best bet. Phone lines are really busy and have wait times between 30 mins to an hour 

johnbhoy70

Thanks folks 

Just got a response from E-on saying account was in order and it was indeed an erroneous transfer and down to human error.  That'll do me. 
Forgot to add initially that my mum was in at her local  CAB a couple of days ago and she did ask me for her account number after that meeting. Their energy advisor was trying to sort some sort of extra credit for her account. That did slightly compound my thoughts with re timing of email and wondered if they had done something.

Anyway ..all sorted 

Thanks again