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Meter readings

emilyspap
emilyspap Posts: 1 Newbie
in Energy
On both my meters I don’t have any readings, so I don’t know how much energy I have used,so how does my supplier know?

Comments

  • Ant555
    Ant555 Posts: 1,578 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper

    Is it a smart meter sending readings directly to your utility company?

    If there is any sort of keypad or buttons on the meter then what happens if you press any of them - does it wake up?  
  • QrizB
    QrizB Posts: 14,030 Forumite
    10,000 Posts Third Anniversary Photogenic Name Dropper
    Welcome to the forum.
    emilyspap said:
    On both my meters I don’t have any readings, so I don’t know how much energy I have used,so how does my supplier know?
    It's possible that your energy supplier doesn't know how much you've used.
    Check your recent bills. Are the latest readings markd (A) Actual or (E) Estimated?
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Shell (now TT) BB / Lebara mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 32MWh generated, long-term average 2.6 Os.
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  • imeach
    imeach Posts: 169 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    A picture of the meters would be good, or let us know the make and model
  • tomvilla21
    tomvilla21 Posts: 16 Forumite
    10 Posts First Anniversary
    Some meters screens hibernate and can be woken up by pressing certain buttons. if screens are blank after pressing buttons let your ES know straight away and they will repair/replace free within weeks
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    edited 11 February 2022 at 8:42AM
    emilyspap said:
    On both my meters I don’t have any readings, so I don’t know how much energy I have used,so how does my supplier know?
    Go to the N3rgy.com website and use the ‘I am a Consumer’ link. You can then download data from your meter. If you can see data in the downloaded files then your meters are connected to the DCC Network which suppliers use to get readings from your meters. N3rgy.com is a registered DCC Other User and it can access your smart meter (with your approval) using DCC-approved secure software.
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