We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
E.On Operator Hanging Up
Hi all,
I have a dispute with E.On Energy that I am finding impossible to raise, let alone resolve.
The bill that I am disputing was issued before E.On Energy became E.On Next, so apparently I must sort the dispute with the former rather than the latter.
Firstly, can anyone confirm this is true?
Secondly, I have rang E.On Energy twice and both times the operator on the other end of the line has hung up on me within about 10 seconds. What can I do about this, I can't even log a complaint about it as they hang up on me before I can even speak!
Does anyone know an email address or another way I can contact them instead?
Many thanks,
I have a dispute with E.On Energy that I am finding impossible to raise, let alone resolve.
The bill that I am disputing was issued before E.On Energy became E.On Next, so apparently I must sort the dispute with the former rather than the latter.
Firstly, can anyone confirm this is true?
Secondly, I have rang E.On Energy twice and both times the operator on the other end of the line has hung up on me within about 10 seconds. What can I do about this, I can't even log a complaint about it as they hang up on me before I can even speak!
Does anyone know an email address or another way I can contact them instead?
Many thanks,
0
Comments
-
From https://www.eonenergy.com/contact/complaints.html :If you'd like to write to us:
It's always quicker to contact us on live chat or by calling us, but if you prefer your can write to us at:
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.1 -
If you can't get through on telephone or web chat, try a recorded delivery letter. That way you have proof that you have submitted your complaint should you need it for taking your complaint further, if required.
1 -
Thanks for your help. I have tried chat as well, to no avail...
Looks like I'll have to send a letter!1 -
You can also try https://www.resolver.co.uk/0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.3K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards