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E.On Operator Hanging Up
Hi all,
I have a dispute with E.On Energy that I am finding impossible to raise, let alone resolve.
The bill that I am disputing was issued before E.On Energy became E.On Next, so apparently I must sort the dispute with the former rather than the latter.
Firstly, can anyone confirm this is true?
Secondly, I have rang E.On Energy twice and both times the operator on the other end of the line has hung up on me within about 10 seconds. What can I do about this, I can't even log a complaint about it as they hang up on me before I can even speak!
Does anyone know an email address or another way I can contact them instead?
Many thanks,
I have a dispute with E.On Energy that I am finding impossible to raise, let alone resolve.
The bill that I am disputing was issued before E.On Energy became E.On Next, so apparently I must sort the dispute with the former rather than the latter.
Firstly, can anyone confirm this is true?
Secondly, I have rang E.On Energy twice and both times the operator on the other end of the line has hung up on me within about 10 seconds. What can I do about this, I can't even log a complaint about it as they hang up on me before I can even speak!
Does anyone know an email address or another way I can contact them instead?
Many thanks,
0
Comments
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From https://www.eonenergy.com/contact/complaints.html :If you'd like to write to us:
It's always quicker to contact us on live chat or by calling us, but if you prefer your can write to us at:
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.1 -
If you can't get through on telephone or web chat, try a recorded delivery letter. That way you have proof that you have submitted your complaint should you need it for taking your complaint further, if required.
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Thanks for your help. I have tried chat as well, to no avail...
Looks like I'll have to send a letter!1 -
You can also try https://www.resolver.co.uk/0
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