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Check your bill! SSE overcharging if tariff change is mid billing period (mine was +66%!)
squeezethedeal
Posts: 1 Newbie
in Energy
If you are changing tariff on gas or electric with SSE, e.g. rolling from fixed to standard variable, then make sure you check your bill very carefully.
They took an accurate smart meter reading for start and end of the billing period, but chose to use an ESTIMATED reading for the day of the tariff change, and chose a figure MASSIVELY in their favour! The first portion of the bill on the cheaper fix was 13kWh a day, the bit after the tariff change was a huge 192kWh a day!!
To me this looks more like fraudulent activity than than a casual mistake, and I urge anyone going through a tariff change to check that the reading for that day is accurate.
Fixing it was very painful with SSE - 2 weeks of waiting for email responses (first response basically didn't understand the issue and said there was no problem), finally took the pain of the phone calls, and again after dealing with agents who couldn't understand the issue, and telling me they'd recalculate it but it would make no difference, finally the 66% cheaper bill was produced!
Not good. Reporting to Watchdog and Ofgem.
They took an accurate smart meter reading for start and end of the billing period, but chose to use an ESTIMATED reading for the day of the tariff change, and chose a figure MASSIVELY in their favour! The first portion of the bill on the cheaper fix was 13kWh a day, the bit after the tariff change was a huge 192kWh a day!!
To me this looks more like fraudulent activity than than a casual mistake, and I urge anyone going through a tariff change to check that the reading for that day is accurate.
Fixing it was very painful with SSE - 2 weeks of waiting for email responses (first response basically didn't understand the issue and said there was no problem), finally took the pain of the phone calls, and again after dealing with agents who couldn't understand the issue, and telling me they'd recalculate it but it would make no difference, finally the 66% cheaper bill was produced!
Not good. Reporting to Watchdog and Ofgem.
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